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8th May 2026


I waited almost a whole day from early morning to late afternoon for one back XRay, which was done after a 3-4 hour wait, was told at around 4 pm that it would be another 8 hours wait to see the doctor! Well, my husband’s seriously ill and I am diabetic, not eaten since morning, couldn’t wait that long, so I left after telling the A&E staff. They said they would send the report to my GP within 24 hours as there was a question of a crack fracture of vertebrae, but to this date, almost 2 weeks after there is no report to be had … NHS and especially Havering Trust is in a sad situation …

Suggested improvements
You could have at least sent the lumbar XRay report to my GP as promised by your staff at A&E! What was the point of wasting my time and valuable NHS resources!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse