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26th May 2023


My daughter is in excruciating pain, crying and bent double, was marked as urgent and given paracetamol and we are still waiting to be seen 7 hours later , appalling service and communication

Suggested improvements
If someone is crying In pain and cannot stand up they need to be given priority , there appears to be no adequate system in place to differentiate between minor ailments and malingerers and genuine accidents and emergencies

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse