14th September 2021
I was happy with the overall service generally
I arrived by taxi alone but I have very limited mobility due to OA and need a wheelchair, however there does not seem any process to access a chair with a porter until entering the building which is extremely difficult and painful It would be very helpful for people in my position if there was a way of summoning wheelchair and porter from the drop off point (maybe a manned or otherwise hut with a phone that can be used to summon help. I am happy to pay taxi and do not want to use ambulance service
I hope that you can consider this to make life a little easier for limited mobility patients.