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13th September 2021


I spent 3 separate days in A and E a total of 22 hours . The triage nurse called me Murphy instead of Murray each day . On the 3rd day my notes got lost . They got things wrong didn’t listen to me when I corrected the nurse and the doctor . I was a number only. Inconvenient one . On arrival the staff chat away you have to wait until they finished their private conversations. As a patient you are not welcome . The hospital could do with a clean . Anti vac machine are not in suitable places . The uniforms look as if they’re been worn for days only one doctor look as if he had a fresh uniform on . I found the whole experience scary and unprofessional

Suggested improvements
Why doesn’t someone often walk around the hospital to inspect areas of neglect. Use test patients to give feed back plus photo evidence of poor service

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse