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8th May 2026


All staff were friendly, polite and professional, and showed concern that I was okay and not in too much pain. I was kept informed of each stage and what to expect next. On discharge, when I couldn't manage with the crutches, the staff kindly wheeled me to the entrance in a wheelchair for my husband to collect me from there.

Suggested improvements
I would have greatly valued a printout just to advise me how to manage my condition (broken ankle) until I received an appointment from the fracture clinic.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse