Queen's Hospital 2020-09-16 Person 2 5 0

My husband and I came to A & E at around 10.00pm due to an emergency situation. As we reach A & E we have find out from rest of the people that we have to wait outside in the queue to be called. There was no communication from any of the staff members about the reason for making us wait outside. There was a security guy who was sitting in the desk inside the room can’t even see what is happening to the people who are waiting in the queue. People like us who came at that time of the night need some sort of urgent care. My husband was already in pain and we have been told to wait in the queue. The guy who was in the main desk on that night shit was not even wearing a mask and he was asking everyone to wear a mask. I think it should be both ways. Staff should be wearing a mask as well to protect the patient. I have asked the guy why are you not wearing one. He said he is diabetic and hence he can’t wear it. He has already address this issue to his security department but they have advised him not to wear a mask. People who are in the front desk like in A and E should be wearing a mask to protect each other.

If your staff who can’t wear a mask like him shouldn’t be having a direct contact with patients. It is not fair to the patient as well as to that person. Even though he is not treating anyone with direct contact but he is talking to all these patients and asking us to use the hand sanitiser bottle from the desk which is very close to him. So all these precautions you are asking the patients to take is just a waste of time.