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25th May 2023


There is lack of privacy and lack of confidentiality as A/E Consultant assessing patients in front of other patients sitting nearby even though he apologised for ding so , there is overcrowding and lack of social distancing and can pose high risks of cross infections via droplets. One Nurse put a clean/ sterile tray on the floor . One Nurse put one Nebuliser on the Floor - Not appropriate as per IPC protocol. Not all heart conditions can be diagnosed by just ECG , Troponin levell, CXR as other heart conditions such as Valvular heart diseases ( stenosis , Aneurysm ,etc could not be detected by above mentioned basic tests.I was irrationally diagnosed with Costochondrtis and was not offered a follow-up appointment to rule out other possible Cardiopulmonary conditions . Queen's Hospital should meet up with CQC requirements and progress from 2 star to be 5 star . In sumum bonum patients health and safety are highly compromised . However, hats off for the great A.bulance service . .

Suggested improvements
Meet the CQC improvement cirterias mate ... high time .

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse