Share review of Queen's Hospital

Queen's Hospital 2026-05-09 Person 3 5 0

I felt that some information or updates were not shared quickly enough with me, but I did feel in the know most of the time. Overall, the HCAs and nurses were very respectful, very kind and understanding. I felt the staff tried hard to do their best, especially given that for a few nights I was a ‘plus one’, which made things tricky. I also have no complaints about the food - I think it was very good quality given the scale on which it is being provided. Good variety and always hot. Special thanks to: Diana, CeCe, Piotr, Mittal (he was very clear about my treatment and next steps), Omar (who I saw in A&E), and John.

I recognise there is only one nurse for two bays, but it sometimes took longer than I thought it should to get help; often the other patients were left for in excess of 30 minutes waiting for pain relief after already waiting up to fifteen minutes for their bell to be answered. My main issue is with the night staff. Again, I recognise that patients will be moved onto the ward late at night, but we had two nights of very disturbed sleep due to the noise caused by the staff. First occasion, at 3am - patient arrived with staff talking at full volume to each other. Not speaking quietly, not discussing things outside the room - full-on conversations in the room. Second occasion was around 1am, again full handover done inside the bay, full volume, no attempt to whisper. Alongside these specific incident were the general, every night disturbances caused by the night staff talking and laughing loudly at the nurses’ station. Again, I have no issue with people chatting and laughing at work - I’m glad they were enjoying their work. But it was all at full volume. I could hear everything, and as someone who isn’t ‘geriatric’ or wasn’t knocked out by medication, it made sleeping impossible. I barely got three hours each night, because of course were woken up at 5:15am for observations. I would just ask please that staff are reminded to please lower the volume at night time; don’t call down the corridor to each other, don’t speak at full volume and please consider where a good place on the ward would be to have an in-depth conversation about patients.