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Queen's Hospital 2021-09-13 Person 5 5 0

Generally excellent service but I was taken by a nurse into a ward with covid positive patients [Majors]. I don't have covid. I was there for about 5 minutes when the senior nurse got me out of there with haste. She then berated the supervisor of the nurse who as far as I could see didn't seem that fussed. This was Friday 10th September I woke on Monday 13th [today] with a sore throat and a cough. Not sure what that might be but have ordered a CPR test. On Sunday 12th I returned for a CT scan and was told by telephone call to report [as soon as possible] to Team 1 [opposite the pharmacy]. We did this, arriving about 11am and explained that we were there for a CT scan with contrast and the receptionist said we were in the wrong place, we confirmed that we had been told to report to Team 1 but she sent us to radiology. The receptionist in radiology asked if a canula had been fitted we said no so she said go back to Team 1. We did this and the team 1 receptionist said that we had to be triaged at A&E so that they could confirm that a canula was required. We went back to radiology and the receptionist then personally took us back to team 1 and explained that the nurses in room 16 normally inserted canulas. the Team 1 receptionist said that they were busy but the Radiology receptionist took us to room 16 anyway where there were 2 nurses with no patients and these 2 very efficiently inserted the canula and we were back at Radiology in a few minutes. The "jobsworth" attitude of the Team 1 receptionist was adding triage workload to the A&E department and delaying treatment. The hospital has enough work with out more being added on by administrative incompetence.

While waiting to be triaged I watched a cleaner remove a single use plastic waste bag from a litter bin. He secured the bag with a single use plastic tie and then replaced the bag with 2 single use bags. The use of plastic in this way is not sustainable. We went to treatment room 1 in majors and the tap was not turned off correctly because the positioning of the arms meant it fouled the duct panel at the rear. My daughter, who was with me said that she had been in the same room 2+ years ago and the problem was apparent then. Assuming it started at that point my calculation is that this represents the water from half an Olympic sized swimming pool which has been wasted. The financial cost will be about £2,000 but it is an unsustainable environmental cost.