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Written by a family member
10th November 2020


Almost a 10/10 except told to be back by 2:20, arrived before 2:15, reception totally unmannered. Had to wait until almost 2:30 for someone to arrive and let us into this unit. So we were than 10 minutes late, quite stressful.


Co-ordinate staff to man recuption or provide a bell or some moans to get attention. Care from operational - excellent.

Dignity/Respect
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Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Nurse communication
1 2 3 4 5
Experience
1 2 3 4 5