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Queen's Hospital
2023-05-27
Person
5
5
0
27th May 2023
Apart from all communication with every member of staff be clear and concise they were kind and courteous.
The staff in the child A&E department were especially kind and respectful which helped to calm not only me as a stressed parent but also my son who found himself in a very alien and strange environment whilst being in a state of discomfort and pain.
One female receptionist, who's name unfortunately escapes me (long brown-blonde/early 30's with a big smile) deserves a special mention for distracting my son and playing with him. He is still telling anyone who listens about 'the kind lady at the hospital'.
Suggested improvements
Nothing