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1 2 3 4 5
14th September 2021


All the staff involved from responders to A&E nurses and doctors provided fantastic care and there would certainly be no complaints from me. Superstars, each and every one.


I was unfortunate enough to have to visit A&E on probably the busiest day of the week (Saturday) and the emergency staff were clearly under pressure. I got the impression that this caused a bit of a breakdown in communication on the odd occasion where some staff were not aware, or confused, as to what the doctor had planned for me. (example: a bed was brought to take me to a ward when the doctor had already advised I was to be discharged. This and a couple of other instances, probably due to the pressure, highlighted a small area of risk. That aside, the staff were exemplary and showed remarkable tolerance in the face of some the individuals they had to deal with.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5