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20th September 2021


It was so busy the waiting times were so long between things happening. The staff on the whole were very polite and helpful even when under so much pressure. Surgical doctors were all very rude and abrupt. I had to keep asking what was happening with my care as I wasn't told when decisions were made but nursing team were all very helpful and patient.

Suggested improvements
The inniskilling triage into the hospital a&e/ UTC needs to be looked at. It takes a very long time to get through the queue before getting to the next department only to be triaged again.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse