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1 2 3 4 5
12th January 2022


Waited 5 and half hours in majors b, I asked politely how much longer I would be waiting. I was waiting for a ultra sound scan. To be told I wouldn’t be getting it. The previous day I sat for 4 hours and doctor told me to come back the next day for my bloods to be done and an ultra sound scan. No one in majors b explained to me that I would have to wait to be seen by a nurse first. I went to the utc and spoke to them and they told me to go back to majors b and tell them I need a ultra sound scan. The receptionist was very rude and nasty and said I would need to wait to be seen then a ultra sound scan would be booked for another day. I said no problem, I will carry on waiting. She told me that they had took me off the system as I walked out. I explained that I went to the utc. How did they know if I had gone for some fresh air or to go to the toilet. She told me I would have to sit and wait again from the beginning. Another 4 hours wait. I’d already waited 5 and half hours without being seen by anyone. I was so upset. I was in pain, I was tired as I had come to a&e straight from work. I’m a ambulance care assistant for queens and king George’s hospital. I was in my uniform And the horrible receptionist said to me ( just because your in your greens don’t mean you will get your scan ) so over the 2 days I had waited 9and half hours for nothing. The doctor that see me in the utc was disgusted and arranged an appointment for me to have my scan a few days later. All the staff had to do when in a&e was to explain that the process is different. I was told to go there for a scan and have my bloods done and they were telling me different. I understand how stretched and busy they are. I see it first hand everyday, but the manners and professionalism from these members of staff was very very poor.


Better communication between staff and patients

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5