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Queen's Hospital
2022-06-30
Person
1
5
0
30th June 2022
Been in antenatal ward since last two days and the midwives who looked after me during nights were treating me in such manners that made me feel extremely upset, surely helpless and they have no idea how to treat a patient with dignity and respect. On top of that, during my first day at Antenatal ward, one of the midwives were discussing and laughing about another patient with other patient and it made me surprised that NHS got such staffs who does not care about data protection. From my experience, I am still finding it very difficult to understand the level of cruelty night midwives showed to me. And I hope, Care Quality Improvement department of NHS will focus on protecting patients' privacy, and treat women with at least minimum level of care when women are staying in Antenatal ward overnight. Nobody deserves to be treated with degratory comments once they are in Antenatal ward.
Suggested improvements
1) Please improve the service and care quality to ensure data protection is in place,
2) Please provide appropriate trainings to the night team midwives at Antenatal ward so that they stop making degratory comments about patient and they need to show at least minimum level of care, respect towards a patient since NHS stands for people not to disrespect people.