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Queen's Hospital 2021-09-24 Person 5 5 0

all staff were polite courteous and helpful. These are trying times and they have a lot to deal with. I arrived 15 minutes before appt as requested waited to be seen by receptionist booking in and she gave all information required. Sat in waiting area for a few minutes. Nurse called me - very pleasant - said she would be dealing with me today, apologised that consultant was running late that he was currently seeing 10 o'clock patient and the 10.30 would then go in to see him and then it would be my turn. Showed me to seat outside consultants room and gave me questionnaire to fill out. This took about 15 minutes. My appt was 11am consultant called me in at 11.35am so very good considering had been running hour and half late - caught up well. Apologised for delay in seeing me. He was very pleasant and explained everything clearly and in detail. Took his time ensuring I understood procedures. I left at 12.03 He had allayed all my concerns and hopefully very soon I will be having my injection procedure and be a little more pain free.

Not sure there is anything that could have been better,