Share review of Queen's Hospital

Queen's Hospital 2021-09-21 Person 1 5 0

A couple of members of staff were kind and attentive. Some of the staff incorrectly put cannulas in my veins hurting me and bruising my skin. Ignored my cries of pain and dismissed and ignored me for hours. Didn’t tell me what was going on and left me for hours without an answer or plan. Didn’t provide or offer a gown when I had to stay overnight. No wash facilities and smelly bedding which wasn’t changed. Meals weren’t offered as much as they should have. There was no element of privacy and it was so noisy I didn’t sleep. I found the whole duration very traumatic and if my gp hadn’t referred me to A & E I would have stayed at home. I will never choose to go to the hospital if I can help it.

The wait times to be seen and assessed are way too long, I understand understaffed and busy periods but 9 hours wait to move from one assessment room to another is ridiculous. There was no beds for where I needed to be placed so I was stuck in the assessment centre which was noisy, crowded and chaotic. Provide washing facilities if a patient has to stay overnight. Make a plan with the patient if they can go home and rest there, be open and coordinate with them, it would be easier and at least Patient wouldn’t be taking up a bed etc. But to be honest I would rather have got assessed and came back during the week when it’s better staffed.