Queen's Hospital

Queen's Hospital 2024-04-22 Person 1 5 0

I

Communication and waiting time.

Queen's Hospital 2024-04-22 Person 5 5 0

It was very busy in each department but the staff friendly and professional at all times whilst I spent seven hours

You all do a wonderful job looking after everyone

Queen's Hospital 2024-04-22 Person 3 5 0

There is room for improvement.

This is an event that I witnessed whilst sitting in the Hot Clinic Reception. An ambulance crew of two dropped a wheeling crying old lady in a wheelchair to the clinic as she was feeling unwell, there was some sort of discomfort with the tubes from what i overheard. Whatever the cause, she was in pain and need of immediate attention. However the A&E department had sent her here. The receptionist obviously couldn’t schedule her into the doctors busy schedule. And she’s still sat next to us in the waiting area, it’s been an hour since the ambulance crew dropped her here in Hot Clinic Reception. It’s really disappointing and heartbreaking to witness such an event. What if that were me, how would I feel, that’s the question we should be asking ourselves.

Queen's Hospital 2024-04-21 Person 5 5 0

I was very well looked after by the medical and nursing staff and all those involved in my care. I appreciated and grateful for the care I was given by the surgeon, Mr Harris and his team especially Val and Mansoor who went above and beyond to look after me. Special mention to the nurses Chinwe, Jane and carmen who were very kind.

None

Queen's Hospital 2024-04-21 Person 5 5 0

I was informed about the need for antibiotics, ultrasound on my neck, full CT scan and biopsy on lymphnode on my neck - results for this awaited for treatment to be decided.

Nothing

Queen's Hospital 2024-04-20 Person 4 5 0

Waiting time was short and seen fairly quickly

I had a fractured leg, the x-ray room was very far to walk from the reception.

Queen's Hospital 2024-04-20 Person 5 5 0

I gave those answers because the care I received on Clementine B ward from Nurses , Doctors and all stall was excellent, also on A and E. and very hard working.

Nothing could be done to have improved things for me

Queen's Hospital 2024-04-20 Person 3 5 0

Nursing staff seemed more preoccupied talking amongst themselves or being on their phones.

More attention to be given to patients and more responsive to requests i.e when water or tea is asked for it arrives in a timely way.

Queen's Hospital 2024-04-20 Person 4 5 0

A good experience at a very traumatic time

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Queen's Hospital 2024-04-20 Person 2 5 0

Nurse was not very communicative.

On waiting list for over 1 year. No communication since being referred. Was seen by doctor at clinic 1 hour later than appointment time. Not informed of late running of clinic.