Queen Margaret Hospital
Written by a carer
25th November 2020
My husband has literally just returned home from hospital, resting and recuperating from surgery. He just received a phone call, seemingly posing as an after-care follow-up. After a few short questions regarding his health and well-being, the call quickly devolved into what I would refer to as little more than solicitating a positive Yelp review, or worse yet, an ass-covering exercise.
I was, at first, impressed with what appeared to be a kindness, but quickly became infuriated at the deep insensitivity of such a practice. I find this incredibly offensive, inappropriate and, at the very least, incredibly ill timed! If you had phoned, asked questions regarding his state of health and then said, for example, "would it be okay we sent you a short survey, which you could reply to when you're feeling better?" This review is proof positive that, if I was so inclined, the facility is in place for us to do just that! Someone needs to have a word with your marketing/pr department - today!!