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Written by a family member
15th October 2019


To start with your first question, about recommendation is a waste of time. when you are ill where else can you go to receive treatment, it take long enough to get an appointment, so your not going to turn it down when your in need of medical help. Your appointment system needs some serious looking at, you book people in, in roughly ten minute slots, when it takes far more than that to see a person. so people are waiting around for hours needlessly. My friends appointment was for 13.40.pm she never got in for her procedure until 16.15pm. why oh why should it take all that time to book someone in, do all the pre assessment checks, then go for treatment. It is outrageous the amount of time i spent waiting for my friend to take her home after the treatment. Not to mention, all the time your hanging around QA your car parking charges are going up and up. The procedure she had takes about 30 minutes, the check in about 20 minutes, and her recovery about an hour. Add 30 minutes on to this and you end up with 2hour 20 minutes, i was in QA that afternoon for four and a half hours, and it cost me £8.20 in parking charges. Once the first patient has been booked in surely the rest of the session should work on a rolling system and so on. One very unhappy person.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff