Queen Alexandra Hospital

Queen Alexandra Hospital 2024-04-14 Person 5 5 0

The care I received at Queen Alexandra Hospital was excellent from the Theatre Admissions staff, Theatre staff, Recovery staff and Ward staff. I was treated with the upmost care and dignity and everything was explained fully in regard to my surgery and treatment. I highly recommend the hospital.

Queen Alexandra Hospital 2024-04-05 Person 4 5 0

Dr Patel was thorough, kind and listened to the issues with my mother’s failing eyesight. Whilst apologetic for the distressing wait and chasing up we’ve had to do she actually took time to try to rectify this in future.

The waiting time was way too long and, in my mother’s case, unnecessary if she’d been seen according to her care plan.

Queen Alexandra Hospital 2024-03-24 Person 5 5 0

I think everyone worked hard to ensure we were well taken care of. I know it's not easy with how busy it gets in there so I really appreciate it. The nurses were all wonderful and so helpful, I'd like to give a particular comment about Helen who was in charge of the ward while we were the overnight. She was amazing, so sweet and attentive. Really tried to make sure we were comfortable and kept me informed of what was going on. Thank you so much.

I think with the resources you guys have, you all did a splendid job. We did have to wait a little while but everyone did their best to get us in as soon as possible

Queen Alexandra Hospital 2024-03-15 Person 5 5 0

I had an p in November 2023 and several phone call since. The staff are lovely caring with a smile. This hospital beat any other I have been to for attitude and the NHS should learn from this. Sussex University Hospitals are exactly the opposite. Thankyou

Queen Alexandra Hospital 2024-02-28 Person 5 5 0

I cannot fault the hospital or staff in any way. They are obviously under immense pressure but it has never shown in any of the appointments I have attended. They deserve so much more than they get.

Queen Alexandra Hospital 2024-01-24 Person 4 5 0

I am a 16 year old who had to stay on D3. The staff were absolutely lovely - very caring and patient. Particularly Katie Willsher, Mark Hutchinson and Abi, a military nurse (rank - corporal).

The staff were very busy all the time - overworked. One of the nurses I know wasn't able to stop for a break during her 12 hour shift. I don't think this is uncommon. You need to have more staff available otherwise staff suffer and patients will suffer too.

Queen Alexandra Hospital 2023-12-29 Person 5 5 0

Very clean and nice hospital to attend, staff very helpful and all round good experience

Queen Alexandra Hospital 2023-12-03 Person 5 5 0

Great hospital and nursing staff.

Queen Alexandra Hospital 2023-12-01 Person 1 5 0

I was unfortunate to have had to attend CAU out of hours via 111, a GP appt would have been a better use of resource, quicker and kinder to my child. However, my points here are regardless of correct location the environment, staffing levels and general kindness were lacking throughout our 7 hour visit on the the night of the 30th of October. Having arrived at 7 pm we were not seen until 11pm, during which time our child had been in the department for over 4 hours. No food or drink was offered to him, toast would have sufficed, the snack box was empty and the ward clerk on reception of CAU was rude, disinterested and just generally made comments about having a headache due to the noise of the children. She did not look up and greet any parent that came to the desk and in my observation would benefit from some customer service training and support. Our child was triaged quickly but we were told he would need to see a Doctor, no timescales were given and not one update was given at any time during the visit. I asked 3 times after 11pm how much longer we would need to wait as he was hungry, in need of pain relief and was very tired. I was made to feel like I was being difficult but a junior doctor kindly wrote up some calpol and it was promptly given. The general environment was dirty, spilt water/juice on floor from children and when toys were put away by the staff they were not wiped down or cleaned depsite the varying diagnosis within the wait area. There was a social care case that everyone heard about as it was not discussed in a private area which was I am sure embarrassing for the parents. A child had explosive diarrhoea and a student just offered a dry tissue for the parent to mop up and throughout my time in that department the bay was not thoroughly cleaned at all. I did stop a Dr using it as there was a sign saying infectious do not use but they ignored it. One thing I will say is that when our child was seen finally by a Dr it was a sensitive thorough and appropriate assessment. he was given antibiotics and whilst we had to wait another hour to receive them we arrived home at 1.40 am. Key messages are cleanliness, compassion and basic care for children and families in the department, along with clear communication of time delays and regular updates.

Key messages are cleanliness, compassion and basic care for children and families in the department, along with clear communication of time delays and regular updates.

Queen Alexandra Hospital 2023-10-25 Person 5 5 0

All the staff at QA were amazing with us as a family. Very attentive. Nothing was too much trouble.