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Queen Alexandra Hospital
2020-03-23
Person
5
5
0
Written by a patient
Written by a patient 23rd March 2020
Information re individual waiting time could be improved.
1st cataract op. booked for 13.00. 03 Feb. Arrived, assessed & op performed within one hour.
2nd cataract op. booked for 13.30. 17 Mar. Arrived & assessed immediately but had to wait 3 hours for op. while others who arrived almost 2 hours after me, went in first!
1st op. No problems at all.
2nd op. Swollen, sore eye, painful prickling, very blurred vision, extremely bloodshot.
Called given number & was called back next day. Was given reassurance that these symptoms sometimes occur & to call again after a week if no improvement.
Symptoms almost gone & now confident that all is well.
Throughout the whole experience, all staff members were excellent.