Princess Alexandra Eye Pavilion

45 Chalmers Street, Edinburgh, Scotland, EH3 9HA
 
10 reviews

Reviews

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Reviews

 
 
Written by a NHS patient
24th August 2023


Treatment in the hospital was professional polite and friendly. Unfortunately sometimes appointment letters are not sent out, and trying to phone for a change of appointment is very time consuming. If you give up trying to phone your appointment goes through as a no show

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Written by a patient
8th January 2021


I went blind for about 5 mins on a Friday late afternoon. I walked to the Eye Pavilion as it is near where I stay. I explained to 2 disinterested staff at reception that I already had no central vision in left eye, loss of some sight in right eye and now this. " We don't do walk- ins". said one. " Do you mean you do not deal with emergencies?" I persuaded one to ask. She reluctantly disappeared for about 30 seconds and told me to go to an optician or GP for a referral. Or I could try ERI. I went to my optician as soon as I could get an appointment. He contacted GP and referred me ( I discovered) urgently to the Eye Hospital. 18 days,later tgey have still not responded. Eyesight can be saved by fast action or lost by lack of action. As it happens, I had had a stroke. Shame on them.

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Written by a patient
10th April 2020


I was fortunate to get my cataract removal done on 17/3 before lockdown From start to finish the team run a tight ship You are well looked after and informed of every stage of the procedure All went well and surprisingly no fear or any pain at all. As long as you do as told. Bathe eye. Put in drops as advised. We are so lucky to have a great team working here. Happy Easter to dr madill and all your brilliant team.

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Written by a patient
20th March 2020


Having attend the Eye Pavilion on 17 March 2020 as an emergency I have received first class treatment over the past four days. This involved aCT scan blood tests, head ultrasound, orthoptics and an x Ray. All of which was completed within a very short time frame with the team of clinicians and other staff working together to arrive at a diagnosis and constantly keeping me informed about the results. Superb

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Written by a patient
30th June 2017


This was my second cataract op and went well. Nurses and surgeons excellent My one (and major) complaint was that I was in recovery and had to wait TWO hours for the pharmacy to deign to supply my drugs to take away. Talking to the nurses they seemed intimidated by the pharmacist and would not contact Angela(?) to expedite delivery. I think Angela needs a course in customer care and a reeducation as to why she is employed.

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Written by a patient
29th June 2017


Nurse Bruce provided excellent care, understanding and surgical treatment. The entire treatment was timeless with repeated information about what to expect and guidance throughout the whole process. Whilst the building is dated and tired it's closure is pending and with that contemporary facilities await at the New Royal Infirmary. In addition to the exceptional care provided by Nurse Bruce all staff I encountered not only met reasonable expectations but exceeded them and with that I can reassure anyone referred to the unit they will be treated with the utmost dignity and respect as I was as a disabled permanent wheelchair user.

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Written by a patient
16th March 2017


Although I have no complaints about the actual eye care I have received here, this place has serious problems with its nursing and administrative staff. From the moment I arrived at the front desk, I encountered off-hand attitudes, and I witnessed some downright and kindness. I was very shocked during a recent day admission for a cataract operation to find that all patients were herded into one room, and sensitive questions (such as 'have you passed urine this morning?') were asked of elderly people of both genders in front of everyone else. Most of the nurses were well mannered, and one or two were lovely, but none of them explained to us what was going on, or when our operations would actually happen. That would be really simple to do, and would have prevented a lot of anxiety. In retrospect, I can work out what the system was. At the time it just seemed like ramshackle chaos. One nurse was absolutely awful. Interestingly, she was the only one not wearing a name tag, which makes me wonder whether she has been complained about before. She chewed gum throughout the day, and responded to any call for assistance by saying "Just a minute", but she never came. A patient with a walking frame who needed the loo was left to panic while that nurse chatted with a colleague, in front of us all, about how one of the surgeons was too fussy about when eye drops should be administered in advance of the operation - saying that the surgeon's instructions could be ignored because it was easier to do all the patients at once. That didn't exactly inspire confidence just before going under the knife. They didn't tell us the meaning of the various different coloured uniforms staff were wearing, but the unpleasant nurse's tunic was slightly darker than the rest, so I wonder whether she might actually have been in charge! Like many of the other patients, I was asked to sign a consent form when I could not see well enough to read, and the nurse who took my signature told me nothing about what was written on the form I was signing, or what the procedure would involve. I used to work in the health service, and we would not have considered that to be informed consent! I was too scared to complain, because I know I will need to go back to have my other eye done, and I don't want to be victimised, but there really is no reason why being in the eye pavilion should be so frightening, undignified and unpleasant. It's not a question of money, it's about management and training, and alerting staff to the fact that although it is just another working day for them, for their patients a visit to hospital is a nerve-wracking occasion. The patient doesn't know the routine or the geography of the hospital, and shouldn't be expected to. Simple friendly communication can inspire confidence, and prevent a visit to the Eye Pavilion turning into the nightmare of anxiety that I, and those around me, experienced.

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Written by a carer
7th July 2015


Be careful if you have any eye operations here as they gave my mum permenant double vision and told her you will have to hav prisms now to sea properly she was supposed to have routine operation for Graves' disease.

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Written by a patient
14th February 2015


I felt when I was a patient at the Eye Pavilion,everything was perfect about my care,and I was treated in a kind and sympathetic manner by Dr Kerr and her team. I would recommend Dr Kerr to anyone with an eye condition,as I think she's an excellent and dedicated doctor.Keep up the good work,Dr Kerr,- you've built up your good reputation through years of hard work,- well done!

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Written by a patient
3rd October 2014


I had two cataracts removed and found the clinical care to be excellent. However, the booking-in procedures and records are much less satisfactory. Specifically, it is ridiculous to book in a dozen patients at a time and then to see them over a two hour period is unacceptable. Furthermore, although I was expecting to have laser treatment on my capsule, as agreed with my optometrist, the hospital had booked me in for a preliminary clinic to check my second cataract. Only because the registrar agreed with me that this was absurd and had a free appointment available, was the laser treatment carried out.

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