Pilgrims Hospice Ashford

Hythe Road, Willesborough, Kent, TN24 0NE
 
1,986 reviews

Reviews

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Review of Ashford - Inpatient Wards
2nd January 2024


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Review of Ashford - Inpatient Wards
2nd January 2024


firs time since being in hospital have been out of pain, well cared for and right setting for me

Suggested improvements
Nothing

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Review of Ashford - Community Services
22nd December 2023


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Review of Ashford - Community Services
21st December 2023


we were greeted by such a lovely lady and was made to feel so welcome. The Nurse Helen was so good and we felt that she was so caring and made you feel really at ease and able to talk to her

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Review of Ashford - Community Services
18th December 2023


Everybody so kind and helpful.

Suggested improvements
Nothing, thank you

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Review of Ashford - Community Services
18th December 2023


Chloe is phenomenal. The support I have received from her and other healthcare professionals that she referred my husband to has been amazing. Chloe is totally in the right job.

Suggested improvements
Nothing. Everything was superb.

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Review of Ashford - Inpatient Wards
14th December 2023


The care I have been looking after, under the present circumstances, couldn’t be better. Professional and amazing caring

Suggested improvements
As far as Im concerned nothing, I feel very fortunate

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Written by a NHS patient
10th December 2023


The nurses and doctors were very informative and sympathetic. The care my husband received in his time there was outstanding. I felt he was always treated with respect and dignity even when he could no longer respond. The team were very friendly and compassionate and went out of their way to offer any help possible. Even the cleaners were lovely, happy to talk to me and offer support. A really positive experience at a very emotional time for myself and my husbands family. A special mention to Sharon and Caitlyn (Ashford) who stood out with the care and emotional support they offered. They went above and beyond and are a credit to the hospice. We did have quite a few problems with one of the volunteers who we felt wasn’t the right person to be around vulnerable people. A complaint was put in and I hope they have been spoken to or had extra training. I think the communication between what’s happening with patients and the reception desk could be improved.

Recommend
Dignity/Respect
Involvement
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Cleanliness
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Safe
 
Review of Ashford - Community Services
6th December 2023


We were informed of all aspects of care in a kind caring professional way.

Suggested improvements
The care & treatment was first class

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Review of Ashford Wellbeing Team
6th December 2023


After being discharged from Oncology I was concerned & anxious about my care and what would happen in the future. Coming here to the hospice has give me the confidence and reassurance I will be looked after.

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Resources

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