Peterborough City Hospital 2020-02-11 Person 1 5 0

I arrived at A and E after my GP referred me. I arrived around 1pm and I left at 6.30pm. I was seen by triage approx 40 mins after I arrived, a jr dr spoke to me around 3pm, I had my bloods taken around 3.15 (a cannula was fitted which was a shock!). I was called into a room with a dr and the jr dr I saw earlier- he touched both of my shins and listened to my chest. He said I may have to have a top up of blood if my blood count is low and I could go home if my blood count was ok. I did ask why I had this “chat” with dr- jr dr said it was because she wasn’t qualified yet and he had to confirm what she said basically. I went back to waiting room. After 1.5 hours I spoke to reception and asked if there was an update. A student nurse went and spoke to dr and came back into waiting room and told me I was staying in for the night. I started crying as my seven week old baby was at home and I didn’t expect to be staying- student nurse raised her voice at me and got her back up when I asked for PALs info. she went and got a nurse to talk to me- this nurse also raised her voice and was obnoxious- she confirmed that my bloods had come back normal and my obs were fine. She said I had to stay in a couple of nights- I still didn’t understand why I had to stay and no one was talking to me. I got upset and nurse rang dr who said he would see me tonight as my original dr had already gone home. I was told that there is a 4 hour waiting time there and that’s why I was being admitted because you’re either sent home or admitted in that time frame. A Dr saw me and I finally got examined around 5.30pm. I must say that dr was fine, he put me at ease and answered my questions. I was then seen by a senior dr quite quickly after that. It was then decided I could go home- however I didn’t know until the nurse came in to take my cannula out!! I was given a prescription then got to go home. Communication can be greatly improved. Staff need to be more empathetic, especially with those who have recently given birth. A breast pump would be good in the department too as my breasts were very engorged.