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Written by a carer
28th April 2020


I am completing this in relation to my mother. I understand that she was released from your care today. At no time have any family members received information about what was wrong with her, about the treatment that she was receiving, or why. Our requests that a doctor or somebody else with medical experience beyond that of the ward nurses call us, fell entirely on deaf ears. We have called many times, sometimes without getting through, and have only been able to speak to nurses who had to go and ask somebody else, before passing on a message along the lines of 'she is fine'. Sorry, but not good enough.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff