Reviews
Recommend
Dignity/Respect
Involvement
Information
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Staff
Reviews
Perth Royal Infirmary
2023-04-03
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 3rd April 2023
Whilst the high level of professionalism in care provided at Perth Royal Infirmary is beyond question, someone needs to seriously investigate the department that answers phones to enquirers. Without exception, over the course of 4 or 5 calls, I have found the persons answering the phone to be obstructive, unconfident to the point of actually being defensive and certainly unhelpful. A culture of dourness and lack of desire to help within the department exudes through to the caller.
An exercise in mystery calling from the perspective of a caller whose question is not 100% straightforward ( eg calling over a public holiday, or not knowing the exact name of the department they require to speak to) is highly recommended. This is the patient interface of a bright star in the local health service. They are letting you down!
Perth Royal Infirmary
2021-10-19
Person
5
5
0
Written by a private patient
Written by a private patient 19th October 2021
Professional and helpful care. Dr Afflect dealt with my problem expertly and explained well.
Perth Royal Infirmary
2020-02-09
Person
5
5
0
Written by a patient
Written by a patient 9th February 2020
Was dreading going into hospital for a full hip replacement. Staff could not have been anymore helpful and kind. Was in for 2 days Feb 2019. Really had no complaints whatsoever.
Perth Royal Infirmary
2018-01-29
Person
5
5
0
Written by a patient
Written by a patient 29th January 2018
I had a hysteroscopy, D & C and multi-polyp removal at the gynae unit under the care of Dr. El-Miligy. Superb care throughout the whole process. If I had all the money in the world, I could not have received more considerate and professional care from all the medical staff members.