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1 2 3 4 5
27th November 2021


I’m so happy with my care at Tunbridge Wells hospital. The measures taken during covid have certainly work for time and efficiency of everything running smoothly. I came in with a sharp shooting pain in my left abdo area, got seen by triage very quickly, then blood taken, saw a doctor and transferred to gynae all within an hour. Turns out it wasn’t a gynae problem so they took me to SAU where I was referred for a scan the following day. Scan was fine but surgeons genuinely believed my pain level and I’m glad they did! I had an emergency laparoscopic appendectomy which showed my appendix was inflamed so it was removed. The whole process from start to finish was easy, even when I had a panic attack, staff were there instantly to help me. The Healthcare assistants are some of the most amazing people and so unbelievably good at their jobs. The surgeons treated me like a human and not just a bit of meat, which sadly I’ve had dealings with before. And the nurses on each ward were phenomenal, from holding my hand in scans or bringing me a cup of tea after fasting for 20 hours! After a previous bad experience at this hospital, I’m so glad that all of these incredible staff have changed my mind. I’ve never felt so comfortable and relaxed knowing I’ll be having surgery.


Maybe communication. After 8pm I didn’t think I’d be going down to theatre and I had a huge panic as I hadn’t eaten in a long time and was starting to get dehydrated. I had a drip put in, in theatre, but maybe it should have come before then.

Experience
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5