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2nd March 2022


I rang Pembury hospital with bleeding and contractions and was told to come in and they would be expecting me. Having already had a miscarriage I was anxious. Upon arrival we were told that I could wait inside but my partner had to wait in the corridor so we both decided to wait together as contractions were painful and I wanted him there. We had to wait for an hour and 10 minutes in the corridor whilst having painful contractions. Nobody checked the bleeding at this time or checked how we were doing.

Suggested improvements
An update on waiting times would have been better and staff to check on patients and not make them wait in a corridor for that long in a lot of pain.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff