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The Tunbridge Wells Hospital 2019-12-24 Person 3 5 0

While there were so many caring, compassionate and dedicated staff during out stay on the post natal ward the experience was marred by a day shift that consisted of a lack of communication about discharge and a request for feeding advice becoming over blown, stressful discussion leaving us with a distressed baby and parents. I would ask that staff consider not having conversations about patients directly outside their door and that they listen to what they are actually being told by parents. This was our third baby and our opinions felt ignored. Our experience was not wholly negative and once the shift changed we were discharged, communicated with and listened to. Also, up until the day shift the overnight care we received was excellent.