The Tunbridge Wells Hospital

Tonbridge Road, Pembury, Tunbridge Wells, KentEngland, TN2 4QJ
 
108,525 reviews

Reviews

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Reviews

 
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Written by a NHS patient
22nd March 2024


Everyone was so polite and efficient

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Safe
 
Written by a NHS patient
27th February 2024


I recently gave birth to my baby boy at Pembury hospital on the 16th of February. My delivery midwife Majik Rowe was absolutely amazing throughout my whole birth. She provided me with so much reassurance and genuinely made my birth such a positive experience. I would pay to have her again. Absolute angel. She even came to the ward to check on us later in the day. I hope she gets the recognition she deserves. Really can’t thank her enough

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Review of Ward 33
27th January 2024


Thank you so much to all the staff from A&E to Ward 33 that took care of us during a particularly distressing time. Particularly Ward 33, being able to stay with my Partner made a huge difference to both of our experiences of an incredibly painful experience. Every member of staff was professional, thoughtful and compassionate. I feel incredibly lucky that the Ward is a service available to this community.

Suggested improvements
I'd like to stress, no "improvement" here would have changed how I felt about the care we received, it was amazing and I'm so grateful to every member of staff who helped us. Triage waiting time in A&E: Wait time of over an hour, trying to get readmitted to a Ward you only just left. I understand why we had to go through A&E, why wait times are long. Communication between departments: Multiple blood tests to get the same information because one department hasn't sent them on, feels like a waste of resources. From a patient POV, if it's difficult to draw blood this adds significant distress for a minor admin process error.

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Written by a private patient
30th November 2023


After receiving exemplar care from everyone at the Nuffield Hospital in Tunbridge Wells I would no hesitation in recommending them to family, friends and colleagues.

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Review of Ward 33
2nd August 2023


I stayed for two nights on Ward 33 and all of the staff that cared for me were exceptional. They were incredibly professional as well as being friendly, kind, helpful and supportive.

Suggested improvements
Nothing

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Review of Ambulatory Care
7th January 2023


My special needs adult daughter had an ovary and cyst removed was kept in overnight for observation. The consultant, the theatre staff who suggested I stay with her until she went under, and the nursing staff on the ward were all expert, kind and friendly and did everything to make sure her experience was as easy and comfortable as possible. I was offered a bed if I wanted to stay the night. A doctor took the trouble to come to see us before the ward round took place. I'm glad to have the opportunity to record 5 stars for all involved

Suggested improvements
nothing that I can think of

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Written by
27th July 2022


All the treatment I have had at Tunbridge Wells Hospital (and the operation at Maidstone) has been extremely professional. Tests were scheduled promptly, communication was clear and all the staff have been kind, friendly and all gone the extra mile for me. Thank you NHS!

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Review of Maternity Triage
2nd March 2022


I rang Pembury hospital with bleeding and contractions and was told to come in and they would be expecting me. Having already had a miscarriage I was anxious. Upon arrival we were told that I could wait inside but my partner had to wait in the corridor so we both decided to wait together as contractions were painful and I wanted him there. We had to wait for an hour and 10 minutes in the corridor whilst having painful contractions. Nobody checked the bleeding at this time or checked how we were doing.

Suggested improvements
An update on waiting times would have been better and staff to check on patients and not make them wait in a corridor for that long in a lot of pain.

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Written by a NHS patient
1st February 2022


I went to the gynaecology and obstetrics unit for my first 12 week scan, unfortunately the sac was empty and it was a missed miscarriage, but the staff were so incredible and kind it made the whole experience bearable. The staff were extremely empathetic and spent lots of time making sure we were comfortable and had our privacy whilst we made the next step/choice together. We felt very well informed about our options and were given all the time we needed. The ‘quiet rooms’ were extremely helpful to the process. We couldn’t have done it without these. Our nurse (Emma Brown) as well as all the other people we dealt with, went above and beyond to make us feel as comfortable as possible. Thank you gynaecology and obstetrics team

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Dignity/Respect
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Review of Delivery Suite
22nd December 2021


I gave birth on October 6th 2021 at delivery suite. I didn’t think my birth preferences were taken into account of and felt like the reasons for my interventionist birth were not explained to me at the time, after the event or in the notes. Whilst I accept the doctors and nurses are very busy, and sometimes cannot explain what’s happening at the time, it would have been kind for one of the many many professionals at my delivery to explain why they went in with instruments after my husband and I said three times we didn’t want it, and after I had been promised I’d be allowed to finish pushing

Suggested improvements
1. Clear communication before delivery 2. Clearer explanations of why you’re taking the actions you’re taking at the time of intervention (eg baby’s heart rate has dropped, you’re losing blood) not just “we are going in with the ventouse” 3. Someone (doesn’t have to be the busy consultant) explaining why things happened the way they did if they were rushed for a good reason 4. No scare tactics. I kept being warned about c-section and a need to go to theatre 5. Consistent clear instructions - multiple different people giving conflicting advice on pushing and breathing 6. Clearer reasoning in maternity notes so that post-event in a birth debrief these can be understood.

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