Orsett Hospital

Orsett Hospital 2023-12-20 Person 3 5 0

My dad (dementia patient) had an appointment for a blood test in the afternoon. I called the reception asking if he could be seen earlier (same day) as my sister has an appointment in the same hospital, so we wouldn’t have to go twice to the hospital, 2 hours apart. The answer was a simple ‘we are solid booked for 5 min appointments so no’. I advise we could wait for a bit to be seen in between patients but the answer was exactly the same like reading a script. No flexibility in accommodating patient requests or at least trying. I understand it is not possible for long appointments but as the receptionist said, it’s a 5 min appointment (it takes even less than that every time we do go) I work in NHS myself and I see this as little interest in accommodating patients.

Orsett Hospital 2023-10-09 Person 5 5 0

Clinic was great with well trained nurses & staffes

Orsett Hospital 2023-08-14 Person 3 5 0

hospital is let down by receptionists, unhelpful in blood taking department, main reception (didn't even check the list and was about to turn me away before another lady stepped in), x ray reception is so rude, doesn't even look up at people. Doctors and nurses are great - reception are unfriendly and rude in most departments.

Orsett Hospital 2022-07-10 Person 5 5 0

I was recently seen by Dr Sigurlaug Sveinbjornsdottir concerning problems I have been having with my balance (plus other things). I was rather nervous because I was worried about what might be causing these symptoms. Dr Sveinbjornsdottir was amazing! She put me at ease straight away with her caring, professional manner and explained everything as the appointment progressed. I would strongly advise anyone with similar problems to see this extremely kind doctor. I came out of the appointment feeling much more confident and felt that I was in very good hands with another follow-up appointment in three months time. Jenny Fowers

Orsett Hospital 2022-01-05 Person 1 5 0

Attended for a pre-booked blood test. Arrived at stipulated time to be told they were running 45 mins to an hour late. Told to wait outside the door in the rain and 2 deg C. They would call me in just before they were ready. Don't go here for a blood test. It's a shame nobody from the hospital ever responds to the posts on here. Just shows they don't give a damn about patients.

Orsett Hospital 2021-10-31 Person 5 5 0

I have several visits to Orsett eye clinic over the last few years. I have always received great care and treatment.

Orsett Hospital 2021-04-01 Person 5 5 0

With regard to the minor injuries unit. During my recent attendance, I found all staff encountered were extremely helpful anD attendant to my needs. In particular the three nurses assessing and managing my treatment. The way they worked as a team sharing with each other possible treatments, their application and experience were of the highest order. Thank you NHS.

Orsett Hospital 2020-12-17 Person 5 5 0

I had a blood test today and due to staff shortages they were running half an hour late . I just wanted to say they were organised , efficient , polite and helpful and the whole things was being managed beautifully by the security guard on duty at 9am . Didn’t manage to get his name but he deserves a round of applause for keeping people organised , distanced from each other , explaining what was happening , answering people’s queries and directing them . Bringing out chairs for elderly people in the queue outside and maintaining a cheerful happy demeanour at all times . He really was a credit to the department and hospital and brilliant at customer care 10/10

Orsett Hospital 2020-06-26 Person 1 5 0

My GP arranged a blood test for me via telephone due to Covid lockdown and sent the blood test form electronically to me. I booked the appointment for the blood test at this hospital and after waiting and being seen to late I’m told that I need to print the electronic version of the form. I explained that I don’t have a printer and asked if I could send the form in an email to their department to print to which they said no and told me to ask the GP to print it out. This staff member was very rude, dismissive and unhelpful. I was offered no guidance other than to go back to my GP. I therefore had to Drive 12 miles back to my GP to get a hard copy of the electronic form (which entirely defeats the idea of GP contact being over the phone instead of face to face) and rebook an appointment for later that day. I drove the next 12 miles back to the hospital and turned up for my second appointment of the day this time with the hard copy of the electronic form to find out that they don’t do the type of blood test that I needed on Friday afternoons and was turned away. The nurse this time was very sympathetic and lovely, but by this point I had just given up defeated after wasting an entire day trying to get an otherwise very simple thing done. Genuinely awful experience and I definitely wouldn’t recommend getting blood tests done here

Orsett Hospital 2020-03-13 Person 3 5 0

When the consultant you see recommends al blood test and you wait for hours even when it is quiet fir the blood test as it’s by appointment