Optegra

Aston University, The Aston Triangle, Birmingham, West Midlands, B4 7ET
 
1 2 3 4 5 17 reviews

Average ratings

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Involvement
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Cleanliness
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Staff
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Reviews

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1 2 3 4 5
Written by a patient
16th November 2017


Highly recommend the staff and management of this establishment. I received excellent care that was professional and always caring. Thank you.

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Written by a patient
30th June 2017


All staff are friendly, from receptionist to surgeon. I would recommend this hospital to anyone who thinks of having eye surgery.

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Written by a patient
31st January 2017


The worst decision I’ve ever made. I've previously had LASIK from another provider several years ago, and had a perfect experience. In late 2014, having regressed to being slightly short-sighted, I made the decision to have my eyes treated again, this time with Optegra. I was told that due to corneal thickness, I would have to have LASEK rather than LASIK. I was aware that the procedure was less pleasant than the LASIK one, but decided to go ahead anyway. Optegra did not in any way prepare me for the horrible experience of having LASEK. I was in severe discomfort for at least a week. At one point I was in agonising pain for several hours. I rang them and some receptionist suggested I take paracetemol (I was already taking the maximum dosage) and snidely insinuated I had a low pain threshold. The discomfort and dry eyes gradually reduced over the next 3 months, but up to a year later, I still had to put in regular eye drops when using a screen. I was also not in any way warned about how long it would take for my eyesight to settle. I had no idea that I wouldn't be able to drive for several months. Or use a screen (i.e. go back to work properly) for a few weeks. Lastly, the outcome for my vision has not been satisfactory. I am now slightly long-sighted and need reading glasses. Throughout the healing process, it was clear to me that my right eye vision was not getting any better, but I was constantly reassured by Optegra that it would be fine. That has not turned out to be the case. My overall eyesight is apparently slightly better, but that is because my left eye is dominant and the vision in that eye was showing as fine from Optegra's eyesight tests. Although, when I had my eyes independently tested, both eyes showed as long-sighted. I cannot understand how I can have gone from around -1.5 to +0.75. When I've asked for explanations I just got told something vague about healing rates. If the issue is to do with me having astigmatism in that eye, I can't understand why they didn't recommend I have just the other eye done. Then I would still have been left with a small prescription but my overall eyesight would not have changed to long-sighted, which I absolutely hate. And I paid £1,990 for this!

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Written by a patient
12th October 2016


The staff was friendly and helpful in reception. My visit was very short as the procedure was carried out very efficiently but all medical staff were extremely pleasant and knowledgable and very reassuring. This was an exceptional experience. Thank you,

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Written by a patient
2nd August 2016


An excellent experience from the initial consultation through to the follow up appointments. Everyone from the reception staff to the surgeon were completely professional as well as being very friendly and did everything possible to make me feel comfortable.

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Written by a patient
19th November 2015


The Optegra team at Birmingham were great. From the cleaners and receptionists to the medical staff - all were very friendly and professional. Never felt pressured in making a decision about having treatment despite a thoroughly comprehensive free consultation. All staff were attentive and caring and I would have no hesitation in recommending the clinic to others.

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Written by a patient
30th September 2015


The surgery itself was very clean and relaxing environment to be in pre/post treatment. The staff were very friendly and professional. I'd recommend this hospital to a friend or family member that ever needed treatment on their eyes.

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Written by a patient
29th May 2015


Lovely environment, with friendly staff. We appreciated the parking permits - although there weren't always enough parking spaces.

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Written by a patient
26th April 2015


Everyone was friendly and professional

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Written by a patient
16th April 2015


Everyone at Optegra were fantastic. The service provided is superb. I was cared for and listened to from the day of the consultation, all the way to the day I was discharged as a patient.

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Resources

Short link to review Optegra: http://iwgc.net/ecpho