one-hatfield-hospital

One Hatfield Hospital

Hatfield Avenue, Hatfield Business Park, Hatfield, AL10 9UA Also known as: Hatfield One
 
125 reviews

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Written by a NHS patient
12th March 2022


Professional and attentive team

2022-03-14 08:26:44
Response from One Hatfield Hospital

Thank you for your feedback, we really appreciate it. Georgina, One Hatfield Hospital

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Written by a NHS patient
8th March 2022


A great experience in this hospital! I was an NHS patient - but who would have known?? Staff were really kind and professional, facilities amazing and food of restaurant quality. I was almost sorry to leave!! Hard to think of any improvements that could be made!

2022-03-09 14:10:23
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. We really appreciate your kind words and are pleased you had such a great experience with us. Georgina, One Hatfield Hospital

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Written by a private patient
1st March 2022


Waiting times for treatments are long so if you need urgent treatment I would consider else where. Prior to my operation I was told the procedure will take 30-40 min max and then a short time for recovers. I arrived at 12midday as requested and told not to eat or drink 6hrs prior. I was taken to a nice room and then had to wait a further 4hrs 45minutes as only one theatre room was open and the morning operations had run over drastically. So what was supposed to be a 90 min procedure actually took 6hrs. My consultant was amazing however my after care was non existent. I woke in recovey, was rushed back to my room of which I was told to have something to eat, pass urine and then go home. I asked a nurse if it went ok and they looked startled and replied "um yes I haven't been told otherwise" I was then given an appointment card saying see you in 7 weeks. For a private's hospital I was really disappointed.

2022-03-03 20:28:23
Response from One Hatfield Hospital

Thank you for taking the time to review One Hatfield Hospital. We are so sorry to hear you didn’t have a good experience. We have reviewed your complaint with all departments concerned and we will ensure better patient communication when there are delays. Theatre over runs are beyond our control but we acknowledge that the communication you had and the aftercare you received is not up to the high standard we strive to deliver at all times. Our Clinical Director, Claire McGauran would be very happy to talk to you if you wish to discuss this further. You can reach her via our reception team on 01707 44 33 33. In the meantime, please accept our sincere apologies. Georgina, One Hatfield Hospital

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Written by a private patient
25th February 2022


An excellent hospital, all staff high professional. If you ever need to go to hospital, this is the one to go to

2022-02-28 14:10:43
Response from One Hatfield Hospital

Thank you so much for your excellent feedback - we really appreciate it! Georgina, One Hatfield Hospital

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Written by a private patient
18th December 2021


I had a total hip replacement on 29th November 2021. Mr Yega Kalairajah was my surgeon. He was very informative, kind and helpful. The operation went very well, and I had no problems. My treatment at One Hatfield was superb, everyone attentive at all times. I especially liked the care given to me by my healthcare worker Tracy Cooper who tended to my every requirement and was always cheerful and patient, nothing too much trouble for her. I definitely recommend this hospital.

2021-12-20 08:45:57
Response from One Hatfield Hospital

Thank you so much for taking the time to leave us a review. We'll pass this on to Tracy and Mr Kalairajah. All the best to you for a quick recovery. Georgina, One Hatfield Hospital

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Written by a private patient
16th December 2021


Excellent hospital, very professionally run with exceptionally friendly and help staff, I would not hesitate to recomment it

2021-12-17 14:17:49
Response from One Hatfield Hospital

Thank you so much for your kind words. We are pleased you had such a great experience. Georgina, One Hatfield Hospital

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Written by a private patient
15th December 2021


The staff were very personable, respectful and attentive and this extends o the kitchen staff too, as the food was lovely.

2021-12-16 14:18:41
Response from One Hatfield Hospital

Thank you for your lovely feedback. It means a lot to us. Georgina, One Hatfield Hospital

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Written by a private patient
19th November 2021


Outstanding care and professionalism. I would highly recommend this hospital, first class food too

2021-11-22 08:17:13
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. Georgina, One Hatfield Hospital

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Written by a private patient
2nd November 2021


I saw Dr Hilmi Recica in dermatology. He was friendly, informative and reassuring when I had an ulcerated cyst on my back. I was dealt with in a very efficient way, but still felt I was treated as an individual person, which I have not always experienced at other private hospitals. One Hatfield is efficient and clean with helpful staff. My one request would be clients are asked to wear masks by the reception staff, to make us all feel safe Thank you for a good experience, especially Dr Recica.

2021-11-03 14:33:08
Response from One Hatfield Hospital

Thank you for the taking the time to leave us a review, it's really appreciated and we'll pass on your comments to Dr Recica. It is our policy that visitors and staff should wear a face covering at all times so please accept our apologies that this wasn't being adhered to when you visited. Many thanks Georgina, One Hatfield Hospital

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Written by a private patient
1st November 2021


Some ward staff , very few, didn’t show much compassion and we’re rather abrupt but on the whole nursing was excellent.

2021-11-01 14:13:36
Response from One Hatfield Hospital

We strive to deliver the highest standard of care at all times so we're really sorry to hear that this wasn't your experience. Please accept our apologies. We're are pleased you felt that, on the whole, nursing was excellent and we are very grateful you took the time to leave a review. Wishing you all the best for a good recovery, Georgina, One Hatfield Hospital.

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Profile

One Hatfield Hospital is a modern, purpose built private hospital equipped with the very latest technology. Our operating theatres provide you with the very best environment to keep you safe and free from infection.

Our private hospital is home to the latest theatres, luxury ensuite bedrooms, specialist rehabilitation physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound.

We treat patients across a number of specialties including Orthopaedics, General Surgery, Gynaecology, Urology, ENT, Dermatology, Plastic Surgery and more.

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