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One Hatfield Hospital
2020-09-11
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Written by a patient
Written by a patient 11th September 2020
Arrived at the location 3 minutes late, after a traffic accident locally that we had to navigate around. I had informed them from the car. They'd moved my appointment by half an hour back meaning that I was late for my next business call. The team and staff were super, and couldn't do enough on the communication. I wasn't given a copy of my MRI scan or any follow up communications. Phoning to ascertain how I do this just resulted in the phone ringing out constantly. Good organisation, trying times
15th September 2020
Response from One Hatfield Hospital
Thank you for taking the time to share your feedback. We are really sorry we let you down on this occasion. We strive to deliver an excellent service at all times so we will review the processes that led to your appointment time changing, and investigate issues with follow up communication. Marissa Molines, our radiology lead, would be very happy talk to you about your visit and to assist if there's anything else you need. You can contact Marissa or myself on 01707 44 33 33. Many thanks Georgina, One Hatfield Hospital