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Written by a private patient
21st August 2021


The staff at this hospital were nothing short of exceptional. As a severe needle and vein phobic person I had delayed surgery on my back and suffered with sciatica for two years. A recent flair had left me unable to sit down for 12 weeks. The team here are the first team to ever manage to keep me at a reasonably calm level and get me through giving blood and subsequent operation. They helped me face all of my fears and did it step by step with me rather than assume they understood my phobia. Being unable to take my husband and feeling utterly helpless to face my phobia during covid measures was not an issue with such a fantastic team taking care of me. Edith assisted blood taking and because she was so wonderful and calming I asked her if she could be present during my procedure, she arranged this for me and walked me down to the theatre and kept me on track to go ahead and not let my irrational fear take over. She was there whilst I was was put under and there when I woke with a friendly face and voice to help me through trauma and enormity of what I had achieved. Kristina was my nurse through day and again nothing was too much trouble, I felt truly listened to here and not like a burden because of irrational phobias. Dr Bhagawhati was informative, caring and again just an exceptional medical professional who made sure that my phobia was addressed with dignity and respect. The procedure has immediately relieved my sciatica pain and I am now on the road to recovery. I could not have wished for a better experience to get me through much needed surgery. It has given me confidence that my phobia does not have to dictate my life and there are places and teams such as those at the Hatfield one who are willing to listen to you and guide you through every step of the process, always going the extra mile to achieve a successful outcome.

31st August 2021
Response from One Hatfield Hospital

Thank you so much for your lovely review. We're so pleased you had such a positive experience here at One Hatfield Hospital and we'll pass your kind words on to all concerned. Many thanks Georgina, One Hatfield Hospital

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe