One Hatfield Hospital 2019-11-17 Person 5 5 0

Great infrastructure and fabulous people! Had a fairly significant/complex procedure done there a couple of weeks ago. Care was absolutely brilliant, delivered by the most amazing people, from on-boarding (introduction to room, services and facilities) to discharge. All nurses were really great (stayed for about 24 hours). Very professional and attentiv but also very nice & friendly and constantly enquiring about my wellbeing, pain and any possible needs. Physiotherapist was of a great help, helping me getting to grips with crutches and helping me practice moving around (thanks Rhadi!). Pharmacist delivered and clearly explained how to use medicine when back home. Catering was really good too. Got water/tea on request and the team happily provided food for my wife as well throughout the day. The team organised my meals for any required time (I left the operating theatre at 22:45, so first got tea, then meal around midnight... no problem!). Was able to leave hospital when I felt ready to, with no pressure at all. Before leaving, I received all the required paperwork, plus info on pain management, blood clot prevention, etc., and I was provided a number to call if any issue, which was very reassuring... and all that with loads of smiles and good wishes! Amazing team altogether with some people making a real difference: Cameron (anaesthetics & recovery lead) was really nice & friendly and turned an awkward moment (getting prepped for the operating theatre) into a light-hearted chat! Thanks Cameron... I sort of had a good time when I least expected it! Alison (if I remember well) Kidd (Nurse) was hugely professional, knowledgeable, patient and friendly. Thanks ever so much! And, of course, my consultant, Mr Deol who was, as always, very patien, caring, explaining everything very clearly and always being his usual happy self! A true star!