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One Hatfield Hospital 2025-04-07 Person 4 5 0

The medical care I received at this hospital for my knee replacement was excellent The surgeon did a good job, the ongoing physiotherapy I am receiving is excellent, the nurses were kind and the receptionist is very good remembers who I am when I come. However some aspects of organisation are lacking My operation had to be postponed by 5 days due to what I consider to be a major failure in organisation. I was taken to the theatre and was about to receive the anaesthetic when I was told that a piece of cleaning equipment had not been delivered and it was not safe for the operation to proceed. I was taken back to the ward and then half an hour later told the operation could not take place that day. That was very distressing as I live alone and had to make special arrangements to be cared for after the op which had to be rearranged. I consider this unacceptable. I also found the online preop assessment questionnaire was badly designed. I filled it in but it did not save properly because I had not answered one question and did not warn me at the top of the page that this was the case so I did not realise. All the data was lost and I had to fill it all in again the day before my appointment when I was informed the data was missing. Also on the day after the op blood was taken for blood tests but the samples were not sent off that day so I did not get the results before discharge. Fortunately the clinical team decided I was low risk and discharged me anyway.