Report this review of One Hatfield Hospital
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
One Hatfield Hospital
2021-05-09
Person
3
5
0
Written by a private patient
Written by a private patient 9th May 2021
I went for a doctor to have a look at my throat as I was worried about hoarseness. The consultant was very good but I felt the examination wasn't thorough enough.
My main concern is that after paying the consultants fee I thought that was it. However a month after paying him I received a invoice for £150 for the consultants hire of the camera they put down my throat. I would have thought this was part of the payment as the whole appointment lasted about 20 minutes and the camera for about 5 minutes (bit steep for camera hire for 5 minutes). Also why didn't they bill me for the whole process rather than send another bill a month later?
Furthermore I think paying £450 for a consultation that lasted 20 minutes is rather excessive. The £300 fee was communicated verbally but the hire of the camera was mentioned in a letter I didn't think I needed to read as I thought the appointment was booked and cost £300.
I feel as I have been ripped off quite honestly. I was reasonably happy at £300 - at £450 - NO
14th May 2021
Response from One Hatfield Hospital
Thank you for taking the time to leave us a review. Consultation fees are confirmed at the time of booking but if any tests or investigations are needed there is often an additional charge. We are always completely transparent about all charges. It sounds like the charge was communicated by letter but not verbally. Unfortunately we’ve not been able to look into the chain of events as reviews are left anonymously. So that we can look into what happened, and make steps to ensure there aren’t any gaps in our communications in the future, we’d be really grateful if you could contact us. Please call me (Georgina) on 01707 33 44 44. Please accept our apologies for the negative experience you have had, and be assured that we will do all we can to improve processes so this doesn’t happen again. Georgina, One Hatfield Hospital