one-hatfield-hospital

One Hatfield Hospital

Hatfield Avenue, Hatfield Business Park, Hatfield, AL10 9UA Also known as: Hatfield One
 
1 2 3 4 5 105 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
« 1 2 3 »
Page 1 of 3
 
1 2 3 4 5
Written by
20th June 2022


All good

2022-06-21 09:36:52
Response from One Hatfield Hospital

Thank you so much for your positive feedback, Melissa, One Hatfield Hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
31st May 2022


I was incredibly well looked after today and I would like to say thank you to all the staff and consultants. I would like to say a specific thank you to Andrea, who was my nurse for the day. Thanks, Darren

2022-06-06 08:34:20
Response from One Hatfield Hospital

Thank you so much for your excellent feedback, we will pass your kind words on to the team and your consultant. Melissa, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
4th May 2022


As expected and much appreciated so much so that I visited twice and had the Same care and advice and treatment the second time as on the first. Thank you all John ford.

2022-05-05 12:59:50
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. We really appreciate your kind words and are pleased you had such a great experience with us. Melissa, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
1st May 2022


I was given a complete knee replacement by Yega Kalairajah on March 7th 2022 & subsequently given a discharge on 20th April 2022. The professionalism of the all the staff & the facilities was outstanding. The emphasis on continuing with the exercises was brought to my attention. I cannot be more pleased with the out come & guidance by the Physio staff subsequently.

2022-05-06 08:30:13
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. We really appreciate your kind words and are pleased you had such a great experience with us, wishing you a speedy recovery. Melissa, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
1st May 2022


I have been seeing Dr Kaplan an endocrinologist at the One Hatfield for over 2 years now, she is highly professional, very caring and understanding of my needs and concerns. Always goes that extra mile to put my mind at easy and will provide me with as much information that I require or request. Very through in her approach and always goes above and beyond expectations. I highly recommend this doctor she amazing.Her secretary is equally very prompt and caring too.

2022-05-05 09:09:17
Response from One Hatfield Hospital

Thank you so much for your excellent feedback, we're pleased you had such a positive experience and we will pass this on to your consultant. Melissa, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
29th April 2022


I received a partial knee replacement in January of this year I was extremely happy with the operation, stay in hospital and staff who were all extremely helpful and attentive. In addition my surgeon/consultant was excellent in his clear advice and explanations. However I was not happy at all with the out patient physio therapy I received in the weeks after the operation. I paid for 6 sessions as part of my package. The first session was with an unqualified student. I had been assured they would be accompanied by a qualified physio but there was none in attendance. I called to complain and ensure I would be seeing a qualified physio next time. I had 2 further sessions with a qualified physio and student the second of which lasted 20 mins. These felt perfunctory and impersonalised. I was given more exercises but no clear plan as to which exercises to do, which ones to drop how long etc. Although I asked for details to be e-mailed they were not. My 4th session was with a locum who appeared to have no idea I was recovering from surgery and kept asking what the problem was. After this session I decided to go elsewhere so I could get the personalised treatment I needed. Post op physio is so important to recover well and quickly from joint replacement but it does not seem to be provided to a high enough standard at the hospital. It's such a shame that this element has let you down as the rest of the care I received was first class.

2022-05-06 08:27:31
Response from One Hatfield Hospital

Thank you for taking the time to give us your feedback. We’re delighted you were happy with your consultant and surgery, your stay with us, and with the staff team. However, we are extremely sorry you felt so let down by the aftercare you received. Your comments have been passed to our Clinical Director who would be very pleased to discuss this with you to help her fully address the issues you have raised. Please call us on 01707 44 33 33 if you would be happy to do this. Please accept our sincere apologies and be assured we take on board and investigate all feedback we receive. We hope that you will come back to us for any healthcare needs in the future. Melissa, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
12th April 2022


Surgery (Mr Kalairajah) was very efficient, careful and thorough. He performed a very successful hip replacement. It was a calm and stress-free experience and I felt in good hands with a confident theatre team. Pain control was efficient, once I was taken off morphine, which induced nausea. I was impressed as I thought that this was changed because I was not eating (although the food was excellent) and I felt that the different teams shared information about the various patients in their care, even down to the visiting catering staff. The medical and nonmedical staff were all positive and cheerful, without being over-jolly with drowsy post-op.patients. The nurses I particularly noted for sensitivity and friendliness as well as efficiency were Alline, Kirsty and Sellerie (which I have no idea how to spell!) Maybe the admin. side of things could be a bit more crisp, as I was not given any physio follow up appointments until the ward clerk phoned once I was at home, to check this. I had assumed that I didn't need any. I was also expecting to see my surgeon for a few minutes for a quick debrief after recovery and before discharge.

2022-04-13 15:28:03
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. Your positive comments are gratefully received and your feedback on how we can improve will be noted and shared. Please accept our apologies for the communication gaps. Wishing you a speedy recovery. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
5th April 2022


I recently had surgery and the whole experience was excellent from being taken to my room, pre-op assessments, explanation by consultants and anathetist of procedure, preparation for surgery and post op care. The nurses who looked after me (Tracy Cooper & Andrea Thompson) both provided great care - nothing was too much trouble.

2022-04-06 14:11:11
Response from One Hatfield Hospital

Thank you so much for taking the time to leave such a kind review. We will pass on your lovely comments to Tracy and Andrea. Georgina, One Hatfield Hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
29th March 2022


This is my first time at the One Hatfield Hospital, all staff were welcoming and put me at ease pre and post operation. Mr Ben Spiegelberg my surgeon was very reassuring and nothing was too much trouble for him. He was very caring and compassionate. I would thoroughly recommend the hospital and Ben. Thank you

2022-03-31 14:27:36
Response from One Hatfield Hospital

Thank you so much for your excellent feedback, we will pass this on to the team and your consultant. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
15th March 2022


Great care and respect from all staff and Consultant. After care is excellent. Pleased with my operation and care.

2022-03-31 14:29:31
Response from One Hatfield Hospital

Thank you so much for taking the time to leave a review. Wishing you an excellent recovery. Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
 
« 1 2 3 »
Page 1 of 3

Profile

One Hatfield Hospital is a modern, purpose built private hospital equipped with the very latest technology. Our operating theatres provide you with the very best environment to keep you safe and free from infection. Our private hospital is home to the latest theatres, luxury ensuite bedrooms, specialist rehabilitation physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound. We treat patients across a number of specialties including Orthopaedics, General Surgery, Gynaecology, Urology, ENT, Dermatology, Plastic Surgery and more.

{{category}} working at One Hatfield Hospital ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}
 

Resources

Short link to review One Hatfield Hospital: http://iwgc.net/en9ke