one-hatfield-hospital

One Hatfield Hospital

Hatfield Avenue, Hatfield Business Park, Hatfield, AL10 9UA Also known as: Hatfield One
 
1 2 3 4 5 42 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
11th March 2020

Great service from the get go. Mr Sharma and the team were outstanding and all are superb ambassadors for ONE Hatfield. Wouldn't like to say I would call again (if you know what I mean) but if the need arose for any future medical procedures this would definitely be my first port of call. I cannot fault anyone today, a great team.

2020-03-12 14:16:17
Response from One Hatfield Hospital

Thank you so much for your kind feedback. I'll pass it along to the team. Indeed, we hope you don't have to cause to return, but good to know One Hatfield would be your first choice! All the best Georgina, One Hatfield

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th February 2020

The hospital was clean and tidy but it was the staff that made my stay a really good experience. Every single member of staff that i dealt with was absolutely amazing and i can not thank them enough for making me feel calm and relaxed. The 3 main people that dealt with me were Danielle & Leah (day) and Anna (night)- i think these were their names they did tell me, sorry if i got them wrong. The 3 ladies are an absolute credit to your hospital. Individually all so lovely and caring- thank you so much for looking after me. During my stay nothing was too much effort for them. There were a few issues but all of them were resolved - like the antibiotic drip that i needed not being in stock- but the staff made sure i was aware of this and kept me updated and provided me with a tablet form instead. As well as the buzzer i had not working but a solution again was sorted and i was provided with a phone to contact them should i need them. Thank you

2020-03-10 14:16:47
Response from One Hatfield Hospital

Thank you so much for taking the time to review One Hatfield Hospital. We're pleased you had such a great experience. Our staff work hard to provide great service and it means a lot see such positive feedback. We will pass your kind words on to all involved. Many thanks George, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
5th February 2020

I had a total knee replacement on the 14th January performed by Mr Waters. From my admission on Tuesday morning until I left on Thursday afternoon I felt cared for by everyone. Thank you

2020-02-19 15:08:38
Response from One Hatfield Hospital

Thank you very much for taking the time to review One Hatfield Hospital. We are so pleased you had such a positive experience and will pass your review on to all of the team as well as Mr Waters. Thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd February 2020

The staff looking after me on my visits were Mr Parwez and the MRI team, all were superb. Thanks to all

2020-02-19 15:10:28
Response from One Hatfield Hospital

Thank you so much for your positive feedback, we really appreciate you taking the time to share it. We will pass your review on the MRI Team and Mr Parwez. All the best Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st February 2020

The staff were helpful

2020-02-19 15:07:47
Response from One Hatfield Hospital

Thank you taking the time to review One Hatfield Hospital. We really appreciate it. Thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
31st January 2020

I was referred by My GP to Hospital One on my requests after long and disappointing treatment I received from St Albans City Hospital and NHS administrations. I was warned that this will only prolong my waiting time for ACL reconstruction surgery. Well, I am glad I decided to do that. I had surgery within 6 weeks time. Staff was really nice and caring. Hospital clean and comfortable with delicious food. But thing which they won me with was, every time they did what they told me they would do.

2020-02-03 08:26:59
Response from One Hatfield Hospital

Thank you very much for taking the time to review One Hatfield Hospital. We really appreciate your feedback and we are so pleased you had such a positive experience. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th January 2020

Treatment at One Hatfield Hospital was fantastic. My Consultant Mr Tarique Parwez and his team makes me feel comfortable at all times explaining everything carefully. Special thanks the physiotherapist, reception, nurses and catering staff for their and support. The meals was brilliant and impressed with the service my wife received with tea and meals. Very happy with my procedure and have no hesitation in recommending the One Hatfield Hospital.

2020-01-30 14:21:55
Response from One Hatfield Hospital

Thank you very much for taking the time to review One Hatfield Hospital and for your kind words. We are so pleased you had such a positive experience and will share your comments with everyone at the at the hospital. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
26th January 2020

As a self funding patient, I can honestly say it’s the best money I’ve ever spent on myself. After suffering with endometriosis for many years, I decided to have a full hysterectomy by Mr Lim. I really felt he listened, cared, was confident and gave me options for treatment. From pre tests to aftercare, everything run like clockwork. I stayed 2 nights and found all staff including reception, cleaners, catering and nurses were happy, professional and very obliging. Meals are fantastic and tempting. Room was very clean, quiet and comfortable. I would like to personally thank Mr.Lim, Mario, Harley, Joan and Mel for making me feel happy, pain free and settled. A wonderful hospital, I will recommend you to others without hesitation. Well done to everyone at One Hatfield.

2020-01-27 10:02:34
Response from One Hatfield Hospital

Response from One Hatfield Hospital Thank you very much for taking the time to review One Hatfield Hospital and for your kind words. We are so pleased you had such a positive experience. We will make sure Mr Lim, and all other staff members you mention, receive your thanks. All the best to you for your recovery. Many thanks Georgina, One Hatfield Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
11th January 2020

I recently had a hip replacement op at One Hatfield and I think I made an excellent choice going there. I am a retired nurse and inclined to be questioning and critical. At all times I felt expertly and professionally cared for; to be recommended.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th November 2019

Great infrastructure and fabulous people! Had a fairly significant/complex procedure done there a couple of weeks ago. Care was absolutely brilliant, delivered by the most amazing people, from on-boarding (introduction to room, services and facilities) to discharge. All nurses were really great (stayed for about 24 hours). Very professional and attentiv but also very nice & friendly and constantly enquiring about my wellbeing, pain and any possible needs. Physiotherapist was of a great help, helping me getting to grips with crutches and helping me practice moving around (thanks Rhadi!). Pharmacist delivered and clearly explained how to use medicine when back home. Catering was really good too. Got water/tea on request and the team happily provided food for my wife as well throughout the day. The team organised my meals for any required time (I left the operating theatre at 22:45, so first got tea, then meal around midnight... no problem!). Was able to leave hospital when I felt ready to, with no pressure at all. Before leaving, I received all the required paperwork, plus info on pain management, blood clot prevention, etc., and I was provided a number to call if any issue, which was very reassuring... and all that with loads of smiles and good wishes! Amazing team altogether with some people making a real difference: Cameron (anaesthetics & recovery lead) was really nice & friendly and turned an awkward moment (getting prepped for the operating theatre) into a light-hearted chat! Thanks Cameron... I sort of had a good time when I least expected it! Alison (if I remember well) Kidd (Nurse) was hugely professional, knowledgeable, patient and friendly. Thanks ever so much! And, of course, my consultant, Mr Deol who was, as always, very patien, caring, explaining everything very clearly and always being his usual happy self! A true star!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

Short link to review One Hatfield Hospital: http://iwgc.net/en9ke