One Hatfield Hospital

Hatfield Avenue, Hatfield Business Park, Hatfield, AL10 9UA

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Recent Reviews

 
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11th September 2019
Written by a patient

No suggestions on improving your care as it is 5 star.

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2nd September 2019
Written by a patient

Outstanding nursing staff. Beautifully clean and well presented. Excellent surgeon. Food good but limited weekend menu with no hot food. And lack of thought and understanding of gluten free meals. Room for improvement for sure. What I found particularly challenging. Asked to walk to anaesthetic room. No female presence which I found uncomfortable when about to have surgery. As the spinal anaesthetic was being undertaken I didn’t feel well supported and as I was beginning to feel drowsy I was roughly man handled into position and aware my disposable pants being torn off roughly. It was also painful when I was being moved by several men on the table/ bed. I have several bruises on my thighs and legs that bare no relation to the operation site. In retrospect this feels very traumatic and would not want to have a repeat of this or any one else to feel this level of vulnerability especially if one has had a past history of a traumatic event. Thankfully the level of care I received prior and subsequent to this was excellent.

2nd September 2019
Response from One Hatfield Hospital

Thank you for taking the time to review One Hatfield Hospital. We would really like to get in contact directly to discuss your comments and gain a better understanding of your experience. Please could we kindly ask you contact our Clinical Director, Claire Denneny on 01707 44 33 33.

6th September 2019
Response from One Hatfield Hospital

Thank you for taking the time to discuss your feedback with our Clinical Director. Please be assured we have fully investigated all areas raised. Your feedback is valued and we hope we have resolved this for you and have re-assured you of any concerns.

Recommend
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29th August 2019
Written by a patient

I felt that I was staying in a good quality hotel instead of a hospital. Everywhere is clean and new. All of the staff are so friendly and have time to attend to your needs. The food was fabulous. I felt like I had been away for a short break rather than have an operation. Providing a toiletry pack with lovely thick towels in the bathroom just added to the experience. At every stage from my first appointment to my discharge every member of the team was polite and helpful and I was encouraged to ask questions at every step.

29th August 2019
Response from One Hatfield Hospital

Thank you very much for taking the time to review One Hatfield Hospital. We are so pleased to see such a positive review and will be sharing it with everyone at the hospital. Many thanks Sam, One Hatfield Hospital

Recommend
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Dignity/Respect
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Involvement
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20th August 2019
Written by a carer

A lovely hospital. Lots of parking spaces, very clean and tidy with great facilities for little children. Very impressed.

29th August 2019
Response from One Hatfield Hospital

Thank you very much for taking the time to review One Hatfield Hospital. We are pleased you were happy with your experience and share all reviews with the staff. Many thanks Sam, One Hatfield Hospital

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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18th August 2019
Written by a patient

Excellent care by staff

29th August 2019
Response from One Hatfield Hospital

Thank you very much for taking the time to review One Hatfield Hospital. Our staff work hard to provide great service and genuinely appreciate seeing positive feedback. Many thanks Sam, One Hatfield Hospital


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