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Written by a NHS patient
17th August 2022


I was due to have MRI scan today, I advised hospital that I had had an aneurysm 13 years ago which had been clipped. I advised them 3 weeks before and was told they would check and get back to me if there was any problem. Today I was told I couldn’t have it because of not knowing what clip was made of. They apologised and said they would be in touch. No offer of recompense re time and travel.

24th November 2022
Response from One Ashford Hospital

I am sorry to hear you had a negative experience at One Ashford Hospital. If you haven’t already done so, please contact us on ashford.info@onehealthcare.co.uk where we can look into this matter as we take all patient feedback very seriously. Thank you.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe