Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Oaklands Hospital
2019-10-24
Person
1
5
0
Written by a carer
Written by a carer 24th October 2019
My nephew who is only 25 and by himself in the hospital was having surgery at 7.30am was told not to eat anything from the evening before didn't go down to surgery till 12.30 was told they didn't have all the things ready for the operation. They said the same few weeks earlier as well so the operation was delayed!!! Also while he was waiting all prepared for surgery with his gown on they took his bed out of his room so he only had a chair to wait in!!! So he couldn't relax and he was already nervous!!!! Disgusting!!!!
Oaklands Hospital
2019-10-23
Person
1
5
0
Written by a patient
Written by a patient 23rd October 2019
My appointments were re arranged and cancelled with not a lot of notice given. One time they rang me at and asked if I could come in immediately for my appointment that was scheduled for a later time at the same day, because the doctor had to leave. There was no system in place to accommodate the people that couldn't make it to the hospital at such short notice, and they were told to make another appointment through the normal channels, (I would've had to wait a whole month for another appointment that was cancelled by the doctor). I was scheduled for a day surgery with the recovery time being 2 week, so I arranged time off work, changed meetings and appointment to fit this date, and a week before my scheduled surgery I received a letter saying my surgery had been changed to weeks in advance. I had been waiting for this surgery for almost 6 months, and this is what happens when I'm close to getting my surgery. I am so unsatisfied with my care here, the services are so inadequate and lacks compassion. Definitely going to be finding another Gyna after my operation is done.
2019-10-29 12:13:12
Response from Oaklands Hospital
Thank you for taking the time to leave your feedback and I would like to apologise for the inconvenience that you have encountered. We have had recent issues whereby two of our gynaecologists have had to cancel and rearrange both out-patient and theatre schedules with very little, if any, notice whatsoever due to personal circumstances and issues beyond their control. This has inevitably led to the cancellation of clinics and theatre bookings and has resulted in disappointment for some of our patients. Whilst we have attempted to reschedule everyone affected at the earliest opportunity, unfortunately some patients have been delayed for longer and I do apologise that this has affected you. Should you wish to discuss this further with the hospital, then please do not hesitate to get in touch on 0161 787 3452.
Oaklands Hospital
2019-09-20
Person
5
5
0
Written by a patient
Written by a patient 20th September 2019
Great people and a fantastic level of care in a clean and lovely environment.The only minor inconvenience as an NHS patient was the difficulty in getting through on the phone but you can not have everything.Highly reconmended.
2019-09-20 16:32:45
Response from Oaklands Hospital
Thank you for taking the time to leave this feedback and your lovely comments. We will ensure you comments over the phone issues are fed back to the team.
Oaklands Hospital
2019-09-09
Person
5
5
0
Written by a patient
Written by a patient 9th September 2019
All the staff I encountered when I was an in-patient to have my hip replaced, were very competent and caring, particularly my key worker.
2019-09-09 15:27:11
Response from Oaklands Hospital
Thank you for taking the time to leave this feedback, we really appreciate it.
Oaklands Hospital
2019-08-31
Person
5
5
0
Written by a patient
Written by a patient 31st August 2019
GREAT CARE
GREAT TEAM
GREAT HOSPITAL
2019-09-02 08:26:00
Response from Oaklands Hospital
Thank you for your lovely comments and high star rating, we will share this feedback with the teams at Oaklands Hospital.
Oaklands Hospital
2019-07-03
Person
5
5
0
Written by a patient
Written by a patient 3rd July 2019
All the staff were lovely and took time with me before and after my procedure to ensure I was as comfortable as possible.
2019-07-03 15:17:04
Response from Oaklands Hospital
Thank you for taking the time to leave this feedback and your kind words. We will pass your lovely comments onto our staff, wishing you all the best.
Oaklands Hospital
2019-06-03
Person
5
5
0
Written by a patient
Written by a patient 3rd June 2019
Excellent care, great food,good choice.Highly recommended.
Oaklands Hospital
2019-05-16
Person
4
5
0
Written by a patient
Written by a patient 16th May 2019
Very happy with the staff but found a physio initially off hand before my admission to hospital but the physios afterwards were excellent and patient and understanding. Would love to be able to use this hospital all the time
Oaklands Hospital
2019-04-18
Person
4
5
0
Written by a patient
Written by a patient 18th April 2019
Although my stay was only for 3nights after my knee replacement,i can't complain about the care and attention i received.From the nursing staff,the physio.. the care was excellent.Some reviews criticized the the food, It was freshly prepared good variety and tasty.After all it is a hospital not a fine dining restaurant,i personally could not fault it.
Oaklands Hospital
2019-02-03
Person
5
5
0
Written by a patient
Written by a patient 3rd February 2019
Every nurse and health care professional we encountered at the Oaklands were genuinely caring and clearly dedicated to their work. We felt in safe hands throughout.
The nurses and physios were superb.
Thank you.