Written by a patient
23rd October 2019
My appointments were re arranged and cancelled with not a lot of notice given. One time they rang me at and asked if I could come in immediately for my appointment that was scheduled for a later time at the same day, because the doctor had to leave. There was no system in place to accommodate the people that couldn't make it to the hospital at such short notice, and they were told to make another appointment through the normal channels, (I would've had to wait a whole month for another appointment that was cancelled by the doctor). I was scheduled for a day surgery with the recovery time being 2 week, so I arranged time off work, changed meetings and appointment to fit this date, and a week before my scheduled surgery I received a letter saying my surgery had been changed to weeks in advance. I had been waiting for this surgery for almost 6 months, and this is what happens when I'm close to getting my surgery. I am so unsatisfied with my care here, the services are so inadequate and lacks compassion. Definitely going to be finding another Gyna after my operation is done.
Response from Oaklands Hospital
Thank you for taking the time to leave your feedback and I would like to apologise for the inconvenience that you have encountered. We have had recent issues whereby two of our gynaecologists have had to cancel and rearrange both out-patient and theatre schedules with very little, if any, notice whatsoever due to personal circumstances and issues beyond their control. This has inevitably led to the cancellation of clinics and theatre bookings and has resulted in disappointment for some of our patients. Whilst we have attempted to reschedule everyone affected at the earliest opportunity, unfortunately some patients have been delayed for longer and I do apologise that this has affected you. Should you wish to discuss this further with the hospital, then please do not hesitate to get in touch on 0161 787 3452.