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Nuffield Hospital Brighton 2020-01-03 Person 2 5 0

On 27th December I attended as an NHS patient to have an epidural injection put into my spine.I spent 5 hours at the hospital altogether. Whether it was because it fell between Christmas and New Year I don't know, but the place and the staff seemed a bit disinterested in work.The cafe was shut,disappointing as my husband had 5 hours to kill,but I realize there weren't many patients there to use it.I was greeted by a young man,Callum,who was lovely and who worked very hard to make me comfortable and keep me informed before he went into a training course.I wanted the tv on and couldn't get it to work.No staff around so I had to stand on chair and reach between the tv and the wall to turn it on at the mains.They knew the room was being used,so could have done this is in advance? I hadn't eaten since 7am and I looked forward to a light bite after the procedure. The choice was a cheese sandwhich or an egg sandwhich. That was it! Being a migraine sufferer,I can't eat cheese,so egg it was! I had to undress fully and asked the senior nurse for some disposable knicker to wear while sitting around.She looked very surprised but I've always been given them at other hospitals,to keep some dignity. She forgot till I went and found her and asked again. She had also forgotten to tape over my ring as she said she would.I had to get my husband to chase my food and drink as I was starving.Overall, it was ok there,but reading the rave reviews I feel I didn't get them on a good day...or maybe because I was NHS,but I like to think not.