Share review of Northwick Park Hospital

Northwick Park Hospital 2022-05-06 Person 1 5 0

Firstly, the NHS is under huge strain and so we understand that Nurses and Doctors are struggling. I have to use the hospital regularly with my father I have seen the decline in the last two years. I know much of this is COVID, but there are issues that are massively affecting patient care and leaving families very distressed and this could be avoided. Many of the staff have a very poor level of English. I work for a global business so am used to this but the level of language and communication to patients and family members is dangerous. In addition, there are no ward clerks to advise family what is happening when loved ones have been admitted, particularly through A&E. My father has been into A&E twice in the last month, the first time he was there for 8 hours and then sent home stating he shouldn't have been there, 2nd time, he was admitted, the phone lines were down in the ward, no one could get through and my father discharged himself as he was not visited by a doctor for over 13 hours. In addition, patients were screaming asking for help and being ignored by nurses. The only department that seems to know what is going on is the Dialysis / Renal unit. A fantastically run department with true empathy and care for patients and families. The podiatry team are also lovely but have to refer to the vascular team who are dreadful. Someone needs to step in - the hospital is broken, the staff are broken and they have no support it seems. It is such a shame.