Northwick Park Hospital
Written by a patient
23rd February 2020
It's the usual story with the NHS - the medical practitioners at Northwick Park Hospitalare exceptionally good but the admin is mediocre, to say the least.
The real downside is the pharmacy, where you will be expected to wait up to two hours for your prescription to be processed. There are plenty of pharmacists in there who are really good at looking busy but the operation is slapdash and unreliable. There's one window in which you have to hand in your prescription and another to collect it. When you hand in your prescription you get a tab with a number, and you then have to sit and wait until your number comes up on a screen. The person behind the 'collect' window turns up now and then and in between disappears for ages. A huge queue builds up of those whose prescriptions are shown as 'ready' and there's nobody there to hand them their prescriptions. To make matters worse, some of those collecting their prescriptions have a long chat at the window, asking the same questions countless times and going through their life stories,
Unfortunately, hospital prescriptions cannot be dispensed anywhere other than in hospitals. It's probably something to do with the cost centre. However, given that my surgery can electronically send a prescription to my selected pharmacy in seconds and by the time I get there five minutes later it's ready for me, it seems beyond the wit of the andediluvian NHS IT consultants to bring it into the present century and allow the same system for hospital out-patients.