northampton-general-hospital

Northampton General Hospital

Billing Road, Northampton, NN1 5BD
 
179 reviews

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Page 6 of 388
 
Written by a carer
12th June 2019


Sadly, my mother had two stays in Northampton General prior to her death in April 2019. Both experiences were pretty dreadful. Where she was seen by a consultant for a specific condition, then the treatment was good but sadly there does not seem to be an overall view of the patient's condition. The first time Mum was discharged, it is now clear that she had already developed blood clots on her lungs which were not diagnosed. Her second admission was only about two weeks after her first discharge. The wards are noisy with the beds close together. The worst experience was on the Walter Tull Ward - supposedly one of the newest and best - you never saw the same consultant or nursing staff twice . They are all just working off notes and not relating to the patient. You wouldn't put a dog through what my mother went through. When it was clear to the family that my mother had an incurable disease, was distressed and asking to die, we had to work extremely hard to get her out of hospital. I shudder to think what you would go through if you had no family or friends to fight for you. It is not necessarily the fault of individual staff - it is a machine, a factory. Thank goodness, we got Mum home to die in peace. Her experience was simply dreadful.

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Written by a patient
26th April 2019


In February I had an appointment with the gynaecology department, where I was informed that surgery was required and I was placed on the waiting list. In the interim I was informed that I needed to make an appointment for a 3D gynaecological scan and was prescribed medication that I am required to take repeatedly prior to my surgery, however only prescribed enough at the time to last a month. I telephoned the number given to me at the time to book the scan, and was informed that I needed to book it through the consultant's PA. I telephoned her and left a message - no reply. I tried again - still no reply! I continued leaving messages as by this point I had now also run out of my prescription medication, but STILL no reply! I then tried emailing her - STILL no response! I then tried calling her again, and her number had been disconnected! I tried the main gynaecology number again and was hold for 25 minutes having been informed that I was number one in the queue. In the end I had to hang up. I keep receiving letters from the department informing me that I need to book in for this scan...I KNOW! I'M TRYING!!!! Save your paper and the environment and please just respond to my voicemails and emails and allow me to.

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Written by a carer
21st January 2019


My son was admitted to Disney as a day patient; as a 16 year old being placed in a 5 bedded side room (only big enough really for 4 beds) with babies and very young children immediately compromised his privacy and dignity (the young children running around and coming behind his curtain!). Post operation we were left for a long time, the nurse tried to give my son extra medication after only just having a dose (when he wasn’t in pain and was very comfortable!). The ward wasn’t very clean and it was boiling hot. No discharge papers given and although my sons wound had started to swell and he was seen by a junior doctor - no next steps discussed. We were back in a and e 72 hours later the swelling was a wound infection- which took 2 courses of antibiotics to treat. Our GP became concerned and asked the consultant for support - he never responded! I called his secretary but unfortunately she wasnt very pleasant. GP communicated again with the consultant but again we had no feedback! Thank goodness for our GP who was brilliant!

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Written by a patient
8th December 2018


Spencer Ward and it's staff provided a positive and friendly experience. Even after surgery, theatre staff popped by to say hello.

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Written by a patient
4th December 2018


Staff is caring and friendly

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Written by a patient
13th November 2018


It took 45 minutes to find a parking space and 4.5mins to been seen by X-ray (once I had walked the entire length of the hospital grounds and back)!

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Written by a carer
5th September 2018


Really disappointed with the way my 89 year old mother was made to wait over 5 hours for an X-ray. She was brought in by paramedics and I joined her within 10 minutes, she has Parkinson’s Disease and dementia and had suffered a fall resulting in a suspected broken hip. I enquired several times as to why she was not referred for an X-ray but was told “we are busy”. I was later informed they had forgotten to refer her, an oversight. This resulted in my mother having to have a bed overnight. She was very restless and totally disoriented but the entire experience. Something that should have been dealt with very simply turned into a very bad experience for an elderly lady.

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Written by a patient
1st September 2018


Good care

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Written by a patient
22nd August 2018


I have been so impressed with NGH as both an out-patient and in-patient. Every time I have attended, the staff are so friendly and the hospital is very clean. Really great experience!

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Written by a patient
4th June 2018


We had a visit to A&E with my 2 year old that had a pulled elbow. The staff were very good and Shelby the nurse managed to pop the elbow back in whilst in triage so we were not there for long. She also gave my daughter a teddy bear which we named after her. Thank you. It was a very positive experience.

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Short link to review Northampton General Hospital: http://iwgc.net/eb4na