Share review of North Middlesex Hospital

North Middlesex Hospital 2025-09-17 Person 1 5 0

-100 stars, yet again, for abysmal negligence re basic and absolutely essential information re radiology: Given my absolutely abysmally stressful experience during the pandemic re this issue, I was completely dismayed to receive a text with equally pointless information about a scan as it did not even bother to state the kind of scan nor where to go for it! When the relevant letter finally arrived re above appointment at least the address was included and it told me I should fast for 6 hours from food beforehand. However, the box available in the letter to tell me NOT TO DRINK WAS NOT TICKED. Over the course of several days I made MORE THAN 50 PHONE CALLS to try and change the appointment to a day I could manage and to discover if I would be allowed to drink my usual coffee. Their despicably abysmal lack of communication is not only as bad as during the pandemic but unbelievably it is now EVEN WORSE BECAUSE I RECEIVED ABSOLUTELY NO INFORMATION WHATSOEVER BY PHONE. During the pandemic I could easily spend up to an hour on the phone but at least usually received some necessary information eventually. But this time ABSOULTELY NO INFORMATION HAS BEEN FORTHCOMING by phone. So I went to the hospital IN PERSON. Even going in person, trying to get information from anyone was very painful but I eventually discovered that re the liquid intake, milk is forbidden for 6 hours previous to the test. Surely most people would have milk in tea or coffee????!!!!???? Why do they not include such completely basic information in their letters? Their level of communication is despicably negligent, especially as when I used their communication method to attempt to rebook the appointment I then received a text that confirmed the first appointment was still valid!!!!!!!!!!!! However, I only discovered by laboriously going there in person that the first appointment has actually been rebooked for another date! To add insult to injury the second appointment has been given a different name - and because I was there in person I queried whether it is correct. Apparently it is. But given how completely useless they all are, I find it hard to believe that anything could be done correctly there. So I can only hope that on the correct day they might be capable of doing the correct test - which is highly doubtful given extremely and unnecessarily stressful tests done incorrectly multiple times in the past. I find it hard to believe that any test or treatment could be successful, relevant or helpful given how completely terrible all of their communication is these days. I have no confidence whatsoever in the radiology department and feel even worse after having spoken to people face to face! No wonder the NHS is struggling so badly with staff and a set-up this terrible! So if anyone ever does bother to read this, then please make the necessary corrections to your hospital and provide the essential information that patients need.