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Written by a patient
5th February 2019


I have been to Newham General Hospital for my Baby First scan on 01/02/2019 when I arrived at reception at 16:00 I have given my file to reception staff and asked them politely can I be seen by a female sonographer but the reception lady said no it is not guaranteed and suggested to speak to another lady who put the files for sonographers straight away after asking the same question the other lady said no we cannot guarantee if everyone come and ask for lady sonographers we cannot give your file, if you want to change hospital change the hospital, we do not guarantee the Lady sonographers and handed the printed paper saying we have 90% of male sonographers, if you want to re-book appointment rebook now, I have noticed that there were a lady sonographer present on the same day but the reception lady denied to give my file and started laughing this is just a scan, I said I feel very uncomfortable with male and I have phobia, meanwhile while I was reading the paper the lady re-booked my appointment for 05/02/2019 without my authorisation, very rude staff especially on that day who was on the reception desk, very un professional zero concern about the feeling of the patients and there dignity. I recommend Newham management to keep at least 50% of female sonographers.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff