New Cross Hospital

Wednesfield Road, Wolverhampton, England, WV10 0QP
 
55 reviews

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Written by
24th August 2022


New Cross hospital has been a disappointment in my experience. There is poor communication between departments, poor attitude from nurses, poor duty of care towards patients, and a lack of empathy generally. The standard of nursing in this hospital needs to be closely reviewed. On paper they may pass necessary requirements and tick the right boxes, however, in practice patients are treated like mannequins in a bed instead of human beings. Patients should be treated as a priority. They are not there to serve the needs of the nurses. The nurses are there to serve the patients, and they should do so with utmost care, patience and empathy. Nurses should not reprimand, talk down to, or attempt to, directly or indirectly, take away a patient's dignity. I am appalled at the lack of urgency in responding to patient's needs, whether it is requiring blood transfusions, medications or other interventions. Patients are often left to sit in discomfort or pain for longer periods than are acceptable. Where is the leadership, accountability and scrutiny of the medical practices in this hospital? There are also far too many times when nurses are hanging around desks when patients require care. More time and attention on patients is required. There needs to be more emphasis on patient-centered care, attention to the requirements of the individual, and a better standard of professionalism across the board. Most doctors I have encountered are actually quite decent, but the nurses are often slow at following through on doctor's requests and diminish the hospital's standards as a result. A professional, empathetic nurse should be the standard, but at New Cross hospital you are lucky to find yourself in the care of one.

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Written by a NHS patient
22nd July 2022


Everyone I saw was lovely, professional and the care given was spot on. They all work so hard.

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Written by a NHS patient
28th May 2022


Amazing organisation very good hospital.

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Written by a NHS patient
10th April 2022


I recently had a tumour removed from my breast. The care I received could not be faulted. The staff looking after me showed care and compassion. They were well organised and kept me informed every step of the way.

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Written by a NHS patient
27th March 2022


new cross as been looking after me as a oncolgy patient cant thank then enough.

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Written by a NHS patient
14th February 2022


I work at New Cross Hospital. The hospital is a great place for treatment. You are well looked after.

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Written by a NHS patient
18th January 2022


I was diagnosed with breast cancer in October by 22nd December I had my operation. The care I had received was very good.I had help if I phoned the hospital even if they were busy they phoned back the same day. Dr Raghavan was brilliant she treated me with care and answered all my questions. I couldn't ask for better care

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Written by a NHS patient
12th January 2022


The appointment took place on time and I received excellent care from all of the staff in the clinic and radiology department. The whole visit ran incredibly smoothly and all staff were extremely kind and respectful at all times

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Written by a NHS patient
31st December 2021


Exelent service and professional staff.

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Written by a NHS patient
2nd November 2021


Dear Ward Manager, I am a customer who believes in giving feedback where it is due, whether it be good or bad. Three weeks ago following a routine mammogram I was advised that I had an abnormal result. 10 days later I was undergoing a second mammogram, an ultrasound and a biopsy, and 10 days after that I was admitted to the Appleby Suite for an excision biopsy. I am pretty sure that the whirlwind string of events would have shaken any unsuspecting woman who had had no signs or symptoms prior to the initial mammogram, and I can assure you that I was shaken, massively unsure of where this journey was going to take me. I arrived on Appleby as arranged at 07.00 am along with about 20 others. We were warmly greeted and shown to our beds for the day. It soon became clear that there were 3 main members of staff on the ward, Indy (my allocated key worker), Jan and the “Jackster” Each one of them went above and beyond with all of the patients on the ward. explaining every procedure, allaying any fears and answering all questions with a smile and and a willingness that would make any one feel comfortable and cared for. I used to work in the NHS many years ago and I was suprised to see how admin heavy the current rule of a nurse is. Every question asked multiple times and recorded on multiple devices, some of them shared between the 3 of them. Of course I understand the importance of efficient recording but is it at the expense of the care being delivered by the member of staff. I have to say in the case of the Appleby 3 the care remained unaffected but I could see how it may easily decline in the face of staff shortages or increased pressure. Thankfully my day went like clockwork, down to surgery, recovery and back to the ward. At all touch points my experience was that of efficiency, information, explanation and compassion. I can happily say that was thanks to the team that orchestrated my passage through the system. …….and all I can say is a heart felt thank you. Sincerely. With all of the media attention on the NHS following COVID, delays in admissions and staff shortages are highlighted frequently, but my diagnosis and treatment experience has been swift and efficient and of impeccable standard. I would like to thank all of the team in particular the angels on Appleby, Indy, Jan and the “Jackster’ without whom my experience could have been totally different. Thank you to the Surgical Team and my surgeon Dr Vidaya, whose matter of fact “we can do this attitude” and polite bedside manner instilled a confidence in me at a time when I was trembling inside. Thank You Thank you Thank you. Thank you for doing what you do every day and think is nothing. It is something and it makes a difference a real difference in peoples lives when they hit a difficult crossroads in life.

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Short link to review New Cross Hospital: http://iwgc.net/eb4mb